Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

China Martin

Baton Rouge,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Elevance
Boise, ID
10.2022 - 07.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Warehouse Worker

Advanced Auto Parts
Baton Rouge, LA
09.2021 - 10.2022
  • Operated scanners, computers, and other equipment to track orders.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Followed established guidelines for picking orders accurately.
  • Organized warehouse space for efficient storage of products.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Maintained stock levels in accordance with company policies.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

To-Go Server

Fiery Crab
Baton Rouge, LA
08.2020 - 12.2020
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
  • Accurately recorded customer information into computer database for future reference.
  • Followed all cash handling policies when processing payment transactions.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Greeted customers and provided menus.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.

Host

Longhorn Steakhouse
Baton Rouge, LA
03.2020 - 08.2020
  • Ensured compliance with health and safety regulations within the restaurant.
  • Provided excellent customer service by anticipating customer needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Inspected dining areas for any damages or defects.
  • Took reservations over phone and in person.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed incoming calls during busy shifts.

Education

GED -

HiSet
Baton Rouge, LA
06-2016

Skills

  • Consultative Sales
  • Data Entry
  • Call Management
  • Report Generation
  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Product Knowledge
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Follow-up skills
  • Multi-Task Management
  • Staff Training
  • Microsoft Office expertise
  • Customer Relationship Management (CRM)
  • Grammar
  • Call Center Operations
  • Spreadsheets
  • Microsoft Excel
  • Microsoft Office Suite
  • Reading Comprehension
  • Customer Service
  • Office equipment proficiency
  • Technical Support

References

References available upon request.

Timeline

Customer Service Representative

Elevance
10.2022 - 07.2024

Warehouse Worker

Advanced Auto Parts
09.2021 - 10.2022

To-Go Server

Fiery Crab
08.2020 - 12.2020

Host

Longhorn Steakhouse
03.2020 - 08.2020

GED -

HiSet

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China Martin