China Massena
Randolph,MA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with proven skill in establishing rapport with clients and successfully assisting end-users with complex technical issues. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Server
Momosan Ramen & Sake
Boston, Massachusetts
08.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
Help Desk Intern
TEKsystems
Quincy, Massachusetts
03.2019 - 12.2019
- Walked customers through processes of installing software or hardware and initial program start up procedures.
- Responded promptly to customer inquiries regarding system status, outages, and other related issues.
- Monitored incoming emails from customers requesting assistance with technical issues.
- Opened service tickets for clients, documenting user information and description of problem.
- Promoted an atmosphere of team work within the organization by assisting fellow employees when needed.
Customer Service Representative (Seasonal Contract)
DXL
Canton
10.2018 - 01.2019
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responded promptly to customer inquiries via phone or email.
- Installed operating system updates as required by company policy.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Customer Service Representative (Seasonal Contract)
TRIP ADVISOR
Needham
03.2018 - 10.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified and analyzed complex problems to develop effective solutions.
Education
Associate of Science - Cyber Security
Quincy College
Quincy, MA05-2024
Skills
- Customer service
- Microsoft Office Suite
- Strategic planning
- Excel
- Word
- PowerPoint
- Outlook
- Data entry
- Problem solving
- Dedication
- Friendliness
- Teamwork
- Communication
- System diagnostics
- Web development
- Service desk support
- Account Administration
Timeline
Server
Momosan Ramen & Sake
08.2021 - Current
Help Desk Intern
TEKsystems
03.2019 - 12.2019
Customer Service Representative (Seasonal Contract)
DXL
10.2018 - 01.2019
Customer Service Representative (Seasonal Contract)
TRIP ADVISOR
03.2018 - 10.2018
Associate of Science - Cyber Security
Quincy College
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