China Perrigen
Los Angeles,USA
Summary
Seeking a Position in Community Health Work to liaison between community members and healthcare services. Promote health equity and improve healthcare outcomes. I have efficient organizational skills and offer help to ensure everyone can access essential health services and information. Serve as the voice of communities. And raise local health concerns to healthcare providers and policymakers, thus advocating for better services and policies that cater to the specific needs of their community. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sizzler USA
04.2021 - 11.2022
- All clerical duties, handling transactions deposits balancing safe, placing weekly orders, controlling inventory, scheduling staff, providing feedback to corporate
- Customer Service
- Data Entry Systems
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Taco Bell
11.2020 - 11.2022
- Developed and implemented strategies to improve customer satisfaction, resulting in an increase in positive feedback ratings
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
- Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction
Restaurant Manager
Polly's Pies | Pollys Inc KFC
01.2020 - 04.2022
- General Manager
- Ordering/counting Inventory
- Profit and Loss
- Train team members
- Upholding safety standards
- Preparing restaurant for inspection
- Ensuring guest satisfaction
- Maintain fast service record
- Opening and closing duties
- Data entry
Restaurant Manager
La Brea Bagel
04.2019 - 05.2021
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Server
California Pizza Kitchen
01.2015 - 12.2017
- Greeting guests at tables within 30 seconds, taking orders, inputting orders into POS system (Aloha), serving food and beverages, up selling with recommendations and desserts, selling gift cards, building clientele and giving excellent customer service
- Opening and closing cleaning duties to meet corporate standards
Administrative Assistant
LATTC Nursing Dept.
01.2012 - 12.2015
- All sending and receiving mail, Data entry, assisting students with enrollment and testing, answering multiple phone lines, proctoring exams, filing and keeping the office clean and organized
- Follow cleaning guidelines and keep office in order
Customer Service Operator
LA Bite.com Sales
01.2010 - 12.2012
- Handle high volume phone sales, incoming and outgoing Operator, customer relation problems, dispatch, data entry and credit card clerk
Small Claims Clerk
Los Angeles Superior Court
08.2009 - 12.2010
- Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.
- Prioritized workload efficiently, managing multiple ongoing claims simultaneously without sacrificing accuracy or timeliness.
- Communicated effectively with policyholders, medical providers, attorneys, and other stakeholders to expedite claim resolution.
- Stayed current on changing insurance regulations and guidelines to ensure continued compliance in claims management activities.
Education
West LA College
Los Angeles, CALATTC Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
Fairfax High School
Los Angeles, CACommunity Health Worker
Los Angeles Southwest College
Los Angeles, CA10.2024
Skills
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- HIPAA Guidelines
- Health Education
- Organized and detail-oriented
- Community-based resources
- Referral Coordination
- Microsoft Office proficiency
- Data Collection
- Multitasking
- Active Listening
- CPR and First Aid
- Community Outreach
- Community Relations
- Team Collaboration
- Adaptability and Flexibility
Certification
- Food Handler Certification
- Bartender License SERV Safe
- CPR Certification, 01/01/XX
- Community Health Worker, 09/01/24
Timeline
Restaurant Manager
Sizzler USA
04.2021 - 11.2022
Restaurant Manager
Taco Bell
11.2020 - 11.2022
Restaurant Manager
Polly's Pies | Pollys Inc KFC
01.2020 - 04.2022
Restaurant Manager
La Brea Bagel
04.2019 - 05.2021
Server
California Pizza Kitchen
01.2015 - 12.2017
Administrative Assistant
LATTC Nursing Dept.
01.2012 - 12.2015
Customer Service Operator
LA Bite.com Sales
01.2010 - 12.2012
Small Claims Clerk
Los Angeles Superior Court
08.2009 - 12.2010
LATTC Los Angeles Trade Technical College
High School Diploma -
Fairfax High School
West LA College
Community Health Worker
Los Angeles Southwest College
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