China Reaves
Rochester Hills,USA
Summary
Motivated and professional, dedicated to providing exceptional customer service and exceeding all company objectives. Strong aptitude for leadership, possessing innate ability to effectively communicate and engage with diverse populations. Committed to enhancing overall performance, striving to ensure that all company goals are not only met but surpassed.
Overview
18
18
years of professional experience
Work History
Rental Property Manager
Ottawa Properties
03.2020 - Current
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Streamlined rent collection process, improving on-time payments from tenants.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
Provider Relations Specialist
CorVel Corporation
12.2019 - 03.2020
- Answer phone calls, return phone calls.
- Answer emails from clients, providers and internal referring offices.
- Research and investigate inquiries for resolution.
- Review previous history of the provider in MedCheck.
- Consult with Supervisor or other departments to clarify answers to inquiries.
- Contact provider to discuss findings at the appropriate level.
- Maintain reports and spreadsheets as needed.
- Requires punctual and consistent attendance.
- Additional duties as assigned.
- Conducted audits.
Crisis Dispatcher
Hegira Health, Inc.
10.2016 - 07.2019
- Partnership with Community Outreach for Psychiatric Emergencies and Detroit Wayne Mental Health Authority.
- Dispatched Mobile Crisis Clinician to various emergency departments to complete mental health evaluation for consumers in crisis within 2 hours.
- Answer patient questions and provide assistance and directions when necessary.
- Utilize medical office software to schedule new and follow-up appointments for patients.
- Completed crisis intake form , verified insurance and routed call to a telephonic screener or mobile crisis clinician based on criteria and priority of the consumer.
- Setup up transportation after consumers were admitted by EMS for transport.
- Maintain confidentiality of all patient records.
Dispatcher
Cory 1st Choice Home Delivery
08.2015 - 10.2016
- Monitoring the activities of independent contractors and delivery teams
- Planning and organizing work by reading and routing correspondence, collecting information, contacting clients and consumers to schedule and confirm deliveries
- Maintaining ongoing communication with delivery teams, clients and customers
- Verifying merchandise to be delivered by matching bills of lading, reconciling quantities and SKU's; noting discrepancies
- Communicating with all parties; keeping them informed of schedule or delivery issues, answering questions, responding to requests and identifying/implementing solutions
Security Officer/ Security Receptionist
Securitas Security
10.2013 - 03.2015
- Enforced security regulations
- Documented reports of suspicious activity
- Effectively communicated pertinent information to employees and personnel
Dispatcher/ Security Officer
Greek Town Casino-Hotel
11.2006 - 05.2012
- Performed all patrol, CCTV monitoring and simplex alarm systems monitoring duties
- Trained in safety procedures concerning citizen arrest functions
- Conducted daily inspections and completed task logs according company policy
- Observed suspicious activity, investigated disturbances and completed incident reports as needed
- Relayed work orders, messages, or information to or from field agents and work crews, using telephones and two-way radios.
- Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
Education
High school or equivalent -
Northern Senior High School
05.1994
No Degree - Social Work
Oakland Community College
Auburn Hills, MI05-2027
Skills
- Call Center
- Dispatching
- Customer Service
- HIPAA
- Medical Terminology
- EMR Systems
- Microsoft Word (5 years)
- Microsoft Office (5 years)
- Microsoft Powerpoint (5 years)
- Microsoft Outlook (5 years)
- Property Management
- Medical Office Experience
- Insurance Verification
- Medical Records
- Analysis Skills
- CCTV
- Clerical experience
- Supervising experience
- Guest services
- Leadership
- Medical records
- Analysis skills
- Customer service
- Medical terminology
- Google Docs
- Front desk
- Research
- Surveillance
Timeline
Rental Property Manager
Ottawa Properties
03.2020 - Current
Provider Relations Specialist
CorVel Corporation
12.2019 - 03.2020
Crisis Dispatcher
Hegira Health, Inc.
10.2016 - 07.2019
Dispatcher
Cory 1st Choice Home Delivery
08.2015 - 10.2016
Security Officer/ Security Receptionist
Securitas Security
10.2013 - 03.2015
Dispatcher/ Security Officer
Greek Town Casino-Hotel
11.2006 - 05.2012
High school or equivalent -
Northern Senior High School
No Degree - Social Work
Oakland Community College
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