China Rios
Lubbock,TX
Summary
Dynamic Class A CDL Tanker Driver with a proven 3.5 years of a track record at Western Dairy Transportation, excelling in safety and efficiency. Certified trainer skilled in multitasking and data entry, I consistently maintained an exemplary safety record while optimizing delivery routes and enhancing customer relationships. Committed to excellence and operational success.
Professional driver with focus on safety and efficiency in transportation. Skilled in operating and maintaining tanker trucks, adhering to all regulatory requirements, and ensuring timely deliveries. Strong team collaborator, adaptable to changing needs, and reliable in achieving results. Known for excellent driving record, attention to detail in cargo handling, and effective communication skills.
Overview
16
16
years of professional experience
Work History
Class A CDL Tanker Driver
Western Dairy Transportation
Shallowater, TX
08.2022 - Current
- Operated Class A CDL smooth bore tanker vehicle to transport raw milk safely and efficiently.
- Conducted pre-trip inspections to ensure compliance with safety regulations and vehicle readiness.
- Maintained accurate logs of deliveries, adhering to hours-of-service regulations and company protocols.
- Collaborated with dispatch to optimize delivery routes, and enhancing operational efficiency.
- Certified Phase II Entry Level Driver Trainer.
- Smith system certified.
- Smart Training certified.
- Assisted in training new drivers on company policies, procedures, and safe tanker operations, resulting in a skilled and knowledgeable workforce.
- Trained new drivers on safe driving practices and adherence to transportation guidelines.
- Efficiently loaded and unloaded tanker trucks using specialized equipment, preserving product integrity and quality control measures.
- Master Loader of raw milk equipment at the farm, farm tanks, and silos, farm pumps, and trailer tanks.
- Monitored vehicle performance and reported mechanical issues promptly for timely maintenance and repairs.
- Exceeded company expectations regarding punctuality, attendance, safety protocols adherence while maintaining an excellent safety record throughout tenure as Class A CDL Tanker Driver.
- Maintained accurate logbooks for compliance with DOT regulations, contributing to a flawless audit history.
- Safely navigated challenging road conditions including inclement weather and heavy traffic congestion, preventing accidents or delays.
- Developed strong relationships with customers through professional communication and prompt issue resolution.
- Successfully passed random drug tests as per DOT regulations, maintaining an exemplary safety record and showcasing professionalism.
- Improved safety records by conducting thorough pre-trip and post-trip inspections of the tanker truck.
- Documented mileage, deliveries, and pickups.
Housekeeper
Self Employed
Lubbock, TX
05.2010 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames, wall, glass, ceiling fans, baseboards, window seals, and vents.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Waxed and polished wood floors and other woodwork.
- Detailed interior and exterior of make ready houses, private family houses, and offices.
Server
Double Nickel Steak House
LUBBOCK, Texas
04.2019 - 01.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared specialty desserts for customers for special occasions.
- Talented at correctly taking order information and serving to customers quickly.
- Outstanding at wine presentations.
Personal Assistant
Dr. Eileen Talusan-Garcia
LUBBOCK, Texas
04.2016 - 10.2020
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Took care of elderly parents (private home health)
- Cleaned multiple houses for a family full of Doctors.
- Taking parents to Dr. Appointments.
- Maintain multiple families homes.
- Baby sitting the children in the family.
- Driving family members around.
- Catering for the family for big parties.
Customer Service Representative
Stenocall
LUBBOCK, Texas
07.2014 - 02.2015
- Answering the phone with high call flow.
- Navigating and multitasking through different computer program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered orders into computer database system.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Sales Consultant
VXI Global Solutions LLC
Lubbock, TX
07.2012 - 08.2013
- Answering the phone with a high call flow.
- Navigating and multitasking through different computer programs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closing.
- Holding a high sales closing rate at 92%.
Cashier
Family Dollar
LUBBOCK, Texas
05.2012 - 11.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Recover shelf through out the whole store.
- Help unload truck with merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Class A CDL - Commercial Driving
South Plains College
Levelland, TX10-2021
High School Diploma - Graduating With 26 Credits
Lubbock High School
Lubbock, TX05-2010
Skills
- BCIS 1 & 2
- Multiple Microsoft Programs
- 40 WPM
- Multitasking Abilities
- Data Entry
- Can Operate a Manuel & Automatic Semi-truck
- Tankers Endorsement (N)
- SMITH system certified
- SMART training certified
- Bendix program top driver safety score maintained 7-10
- Permit and Entry-level Class A CDL Driver Trainer
Awards and Accomplishments
Gold Standard Driver Award (2024)
Safety Excellence Award (2024)
Gold Standard Driver Award (2025)
Safety Excellence Award (2025)
Certificate of Recognition Driver Trainer (2025)
Permit and Entry-level
Timeline
Class A CDL Tanker Driver
Western Dairy Transportation
08.2022 - Current
Server
Double Nickel Steak House
04.2019 - 01.2022
Personal Assistant
Dr. Eileen Talusan-Garcia
04.2016 - 10.2020
Customer Service Representative
Stenocall
07.2014 - 02.2015
Sales Consultant
VXI Global Solutions LLC
07.2012 - 08.2013
Cashier
Family Dollar
05.2012 - 11.2012
Housekeeper
Self Employed
05.2010 - 08.2022
Class A CDL - Commercial Driving
South Plains College
High School Diploma - Graduating With 26 Credits
Lubbock High School