China Roberson
Jackson,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
A Plus Care Solutions
01.2011 - 04.2013
- Maintained clean, safe, and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Researched community resources and services to provide accessibility and assistance to clients.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Educated clients and family members on relevant topics to support independent living.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Scheduled daily and weekly care hours for client caseload.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
Material Handler
Hamilton Ryker
08.2014 - 12.2015
- Attached identifying tags to containers to mark with identifying shipping information.
- Performed cycle counts and inventory control to accurately track product levels.
- Used hand-held scanners and physical logs to accurately track item movements.
- Received and unpacked shipments and new equipment as directed.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Strapped items down over protective padding to secure throughout transportation.
Cashier
Walmart
02.2016 - 09.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
Youth Care Worker
Madison Oaks Academy
09.2016 - 02.2017
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Utilized system model to teach youth life skills
- Assisted clients in exploring feelings and understanding behaviors.
- Created and implemented diverse educational strategies to boost development.
- Encouraged good behaviors using positive reinforcement methods.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Designed safe and supportive environment for clients to discuss issues.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
- Supported individuals dealing with mental health and emotional issues.
- Developed treatment plans to help clients build self-confidence and resilience.
Customer Service Representative
PRA Group Inc
01.2019 - 10.2021
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Inventory Control Lead/Customer Service Representative
ODW Logistics
05.2017 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Collaborated with the procurement team to establish steady supply of inventory.
- Developed materials to educate staff on proper inventory management techniques.
- Established protocols to use for inventory control and management, streamlining internal process.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Jackson Central Merry High School
Jackson, TN05.2017
Skills
- Data Management
- Discrepancy Resolution
- Shipping Coordination
- Cycle Counting
- Inventory Control
- Order Fulfillment
- Equipment Operation
- Material Handling
- Warehouse Organization
- Inventory Tracking
- Customer Service
- MS Office
- Ordering Supplies
- Database Management
- Teamwork and Collaboration
- Forklift Operation
Certification
Forklift Certification
First Aid Certification
Forklift Certification
Forklift Safety-Proficient
(January 2020)
Forklift Certification, First Aid Certification
Forklift Safety-Proficient (January 2020)
Best practices and safety hazards in Forklift Operation
First Aid- Knowledge Training, when to perform CPR. compressions and ventilations, personal protection equipment, performing CPR
Timeline
Customer Service Representative
PRA Group Inc
01.2019 - 10.2021
Inventory Control Lead/Customer Service Representative
ODW Logistics
05.2017 - Current
Youth Care Worker
Madison Oaks Academy
09.2016 - 02.2017
Cashier
Walmart
02.2016 - 09.2016
Material Handler
Hamilton Ryker
08.2014 - 12.2015
Direct Support Professional
A Plus Care Solutions
01.2011 - 04.2013
High School Diploma -
Jackson Central Merry High School
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