Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

China Singleton

Toledo

Summary

Dynamic sales associate with proven expertise in customer service and cash handling, honed at Marshalls and other retail leaders. Excelled in team collaboration and problem-solving, significantly enhancing shopping experiences. Skilled in cash register operation and maintaining a professional demeanor under pressure. Achieved notable improvements in store performance and customer satisfaction.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

Marshalls
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Front End Cashier

Walmart
11.2023 - 07.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.

Sales Associate

Five Below
06.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Bowsher E.L. Highschool
Toledo, OH
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Verbal/written communication
  • Cash register operation
  • Professional demeanor

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Animal Care

Timeline

Sales Associate

Marshalls
10.2024 - Current

Front End Cashier

Walmart
11.2023 - 07.2024

Sales Associate

Five Below
06.2022 - 03.2023

High School Diploma -

Bowsher E.L. Highschool
China Singleton