China Stephens
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Youth Screener Specialist
Pasco County Jail(Bayskids)
01.2024 - Current
- Liaised with community organizations to arrange post-release support services for juveniles transitioning back into their communities.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Observed and recorded mental and physical health of each juvenile offender.
- Enforced rules and regulations to maintain order among inmates.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Direct Support Professional
Manny LLC
06.2023 - Current
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters. Pl
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Educated clients and family members on relevant topics to support independent living.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
OR Technician Assistant
Tampa General Hospital
03.2022 - 02.2023
- Continuously updated inventory of surgical supplies as needed, ensuring availability of crucial items during upcoming procedures.
- Managed efficient turnover of operating rooms between cases by thoroughly cleaning surfaces, replacing linens, and restocking essentials supplies quickly without compromising quality or safety standards.
- Maintained high standards of cleanliness in the operating room, reducing infection risks and promoting patient safety.
- Effectively communicated with patients and their families to alleviate anxiety and provide information about the surgical process, contributing to a better overall experience.
- Participated in ongoing training sessions and educational opportunities to stay current on industry best practices in surgical assisting roles.
Patient Care Technician
Brandon Hospital
06.2021 - 02.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Environmental Services Housekeeper
James A. Haley Veterans Hospital
06.2020 - 06.2021
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Behavioral Health Specialist
Riverside Recovery Center
10.2020 - 04.2021
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Evaluated program effectiveness using outcome measures data analysis, aiding continuous improvement efforts within the organization''s behavioral health department.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Supervisor
Hillsborough Sheriff Office(Trinity Service
02.2020 - 09.2020
- Maintained health and food safety standards at all stages, from storage through delivery.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Established strong relationships with local suppliers to ensure the freshest ingredients were used in all dishes prepared.
Behavioral Health Technician/Assistant
North Tampa Behavioral Health Hospital
01.2020 - 07.2020
- Conducted client rounds to check on residents.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Searched resident belongings prior to and during stays.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
Behavior Health Technician
Quest Inc
08.2019 - 03.2020
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.
- Facilitated on-site activities, support groups, and outings for clients.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Taught clients how to complete basic household chores and prepare food.
Grou Home Manager
Ever Care Adult Service LLC
08.2019 - 01.2020
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Utilized data-driven decision-making to continuously improve the quality of care and service provided to each resident within the group home.
Program Support Specialist
Eckerd Connects
06.2017 - 09.2019
- Processed payments and refunds, issued receipts and updated accounts.
- Created documents, reports, and spreadsheets detailing program information.
- Provided timely and accurate progress reports to stakeholders, facilitating effective decisionmaking.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
On Call Evening Specialist
Gulf Coast Jewish Family Services
01.2019 - 04.2019
- Developed strong client relationships through consistent communication and attentive service.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Medical Courier
West Coast Nuclear Pharmaceuticals
06.2018 - 08.2018
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
Lead House Parent
Embracing Me
02.2016 - 02.2018
- Provided supervision during recreational activities while promoting positive social interactions among residents.
- Enhanced residential life by fostering a supportive and inclusive living environment for program participants.
- Promoted safety and well-being of residents by enforcing house rules and monitoring adherence to guidelines.
- Demonstrated commitment to diversity and inclusion by promoting awareness around various cultural backgrounds and experiences within the residential community.
- Maintained accurate records of resident information, sign-in/out logs, incident reports, and other relevant documentation as required.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Solved grievances and complaints by collaborating with residents.
- Helped develop and implement programs to foster community growth and development.
Baker Acted Driver
TranCare Ambulance Service
09.2017 - 12.2017
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Upheld high standards of professionalism while interacting with patients, families, and hospital staff members alike.
Education
Sterile Processing - Sterile Processing Technology
Brewster Technical Center
Tampa, FL02.2022
High School Diploma -
Jefferson High School
Tampa, FL04.2007
Skills
- Assertiveness
- Results management
- Integrity and Honesty
- Customer relations skills
- Crisis Response
- De-Escalation Techniques
- Security station experience
- Emergency Preparedness
- Incident Reporting
- Policy Enforcement
Timeline
Youth Screener Specialist
Pasco County Jail(Bayskids)
01.2024 - Current
Direct Support Professional
Manny LLC
06.2023 - Current
OR Technician Assistant
Tampa General Hospital
03.2022 - 02.2023
Patient Care Technician
Brandon Hospital
06.2021 - 02.2022
Behavioral Health Specialist
Riverside Recovery Center
10.2020 - 04.2021
Environmental Services Housekeeper
James A. Haley Veterans Hospital
06.2020 - 06.2021
Supervisor
Hillsborough Sheriff Office(Trinity Service
02.2020 - 09.2020
Behavioral Health Technician/Assistant
North Tampa Behavioral Health Hospital
01.2020 - 07.2020
Behavior Health Technician
Quest Inc
08.2019 - 03.2020
Grou Home Manager
Ever Care Adult Service LLC
08.2019 - 01.2020
On Call Evening Specialist
Gulf Coast Jewish Family Services
01.2019 - 04.2019
Medical Courier
West Coast Nuclear Pharmaceuticals
06.2018 - 08.2018
Baker Acted Driver
TranCare Ambulance Service
09.2017 - 12.2017
Program Support Specialist
Eckerd Connects
06.2017 - 09.2019
Lead House Parent
Embracing Me
02.2016 - 02.2018
Sterile Processing - Sterile Processing Technology
Brewster Technical Center
High School Diploma -
Jefferson High School
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