China Thompson
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
401k Repersentative
Merrill Lynch
04.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Providing clients with clear information and specific details on their retirement and benefit plans.
- Navigating through multiple applications,systems,tools and resources to clearly articulate complete and accurate information to clients questions and inquires
- Proactively identifying and escalating risk and seeking opportunities to improve the customer service experience.
Collection Representative
Revco Solutions
11.2018 - 01.2021
- Improved customer satisfaction by promptly addressing and resolving account issues.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Enhanced collection efforts by maintaining detailed records of client communications and payment history.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
- Problem Solver
Personal Banker
US Bank
03.2016 - 11.2018
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Education
High School Diploma -
Christian Academy
Atlanta, GA11.2020
No Degree - Culinary Arts
Bamberg Job Corps Center
Bamberg, SC04.2005
Skills
- Multitasking
- Research
- Time Management
- Microsoft Excel
- Oral\Written Communication
- Outlook
- Problem solver
- System Navigation
- Market Research
- Paperwork Processing
Timeline
401k Repersentative
Merrill Lynch
04.2021 - Current
Collection Representative
Revco Solutions
11.2018 - 01.2021
Personal Banker
US Bank
03.2016 - 11.2018
High School Diploma -
Christian Academy
No Degree - Culinary Arts
Bamberg Job Corps Center
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