China Torain
Hyattsville,MD
Summary
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist and Skilled Makeup Artist
Self Employed Services
Hyattsville, MD
09.2022 - Current
- Managed escalated customer concerns with professionalism and empathy.
- Identified recurring issues and suggested improvements to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
Customer Service Representative
CRP Incorporated
Washington, DC
03.2020 - 08.2022
- Provided exceptional customer support through phone, email, and chat interactions.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operations Manager
Sephora Inside JCPenney
Lanham, MD
06.2016 - 02.2020
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed training programs for staff, increasing productivity and service quality across departments.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Led team in implementing operational efficiency initiatives, resulting in improved workflow consistency.
Education
No Degree -
Hair Academy Inc
New Carrollton, MDHigh School Diploma - General Studies
Suitland High School
Suitland, MD06.2009
Skills
- Sanitation practices
- Appointment scheduling
- Licensed cosmetologist
- Makeup artistry
- Customer relations
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Certification
BLS First Aid Certification
Timeline
Licensed Cosmetologist and Skilled Makeup Artist
Self Employed Services
09.2022 - Current
Customer Service Representative
CRP Incorporated
03.2020 - 08.2022
Operations Manager
Sephora Inside JCPenney
06.2016 - 02.2020
No Degree -
Hair Academy Inc
High School Diploma - General Studies
Suitland High School