Summary
Overview
Work History
Education
Skills
Software
Timeline
GeneralManager

China Williams

Human Resources
North Las Vegas,Nevada

Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

Overview

5
5
years of professional experience

Work History

Human Resources Assistant

Amazon
Las Vegas, NV
03.2021 - 04.2022
  • Answered and redirected incoming phone calls for office.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee leave of absences
  • Tracked various statistics and kept detailed records to support human resources department.
  • Assigned work tasks for staff related to employment, compensation, labor relations and employee relations.
  • Mentored and guided 15-25 employees
  • Initiated timely response to emails, voicemails and written correspondence.
  • Maintained team flexibility
  • Built strong relationships with customers through positive attitude and attentive response.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Utilized DALI database for processing leave of absences and payments
  • Utilized CEM database for intake with leave of absences
  • Utilized salesforce as a main system

Vaccine Coordinator

Activus Connect
Orlando, Florida
11.2020 - 03.2021
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Received and responded to customer requests via letters, emails, and telephone calls.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Established and maintained client rapport by utilizing quality customer service.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Assisted office team by making phone calls, copies and appointments.
  • Scheduled consultations for 100+ potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Assessed customer needs and responded to customer emails and calls.

Customer Service Specialist

Sutherland Global Services
Las Vegas, NV
03.2019 - 11.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Assisted customers with opening accounts and signing up for new services.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Handled billing information over phone.
  • Utilized Nova system for incoming calls

Office Clerk

America Income Life
Las Vegas, NV
07.2017 - 01.2019
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted office team by making phone calls, copies and appointments.
  • Scheduled consultations for 50+ potential customers.
  • Made 20 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Set appointments with salespeople and potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
06.2017 - 06.2017

No Degree - Medical Administration

Northwest Career College
Las Vegas, NV

Skills

Talent management

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Software

Salesforce

MS Office (word, excel, outlook, PowerPoint, one note)

Google Drive (docs, sheets, slides, forms)

Spreadsheets (excel, google sheets)

Email

Social Media (Facebook, instagram, twitter)

Timeline

Human Resources Assistant

Amazon
03.2021 - 04.2022

Vaccine Coordinator

Activus Connect
11.2020 - 03.2021

Customer Service Specialist

Sutherland Global Services
03.2019 - 11.2020

Office Clerk

America Income Life
07.2017 - 01.2019

High School Diploma -

Sierra Vista High School
06.2017 - 06.2017

No Degree - Medical Administration

Northwest Career College

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China WilliamsHuman Resources