CHINA LINN JACKSON
DALLAS,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Care Advocate
STATE FARM
02.2018 - Current
- Received phone calls which included First Notice of Loss and Inquiry calls
- Obtained Facts of loss in order to determine liability and proper measures for handling
- Review and transfer
- Total Loss claims to the TL unit for process completion
- Set up and assign subrogation for claims to assure payments received in a timely manner
- Providing customer service including setting up appraisals, tow, rental car and process explanation
- Refers Files or features to management for triage.
Sales Representative
Staffmark
04.2017 - 05.2018
- I worked diligently to create a welcoming environment for customers while being attentive to the customer’s needs by providing the best Auto/Homeowner policies
- Assisted all customers while receiving inbound phone calls to update and receive clarity of coverage, data entry, and any additional services needed to properly create a new policy
- Received
Customer Service/Sales Associate
JCPenney
01.2014 - 01.2017
- Constantly strive to provide outstanding customer service to sales representatives as well as our loyal customers
- Assisting all customers with online orders and rentals, data entry, retail sale, inventory stock, while keeping an organized and clean workplace.
Education
High School Diploma -
FRISCO HIGH SCHOOL
FRISCO, TX2015
Skills
- Chrome, Explorer, Safari, Outlook
- Windows, PC desktops, MAC desktops, WordPerfect, PowerPoint
- Microsoft Suite, Kronos, 10 key by touch, and AS400 programming
- Can work well in a team environment
- Self-starter
- Organized
- proficient in Android and IOS
- Retail Sales Customer Service
- Customer Experience Improvement
- Sales Expertise
Timeline
Customer Care Advocate
STATE FARM
02.2018 - Current
Sales Representative
Staffmark
04.2017 - 05.2018
Customer Service/Sales Associate
JCPenney
01.2014 - 01.2017
High School Diploma -
FRISCO HIGH SCHOOL
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