Chinara Emerson
Charlotte,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
Driver/Owner/Operator Truck Driver
Nori E Trucking, LLC/ Swift Trucking
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
General Manager
Pizza Hut
03.2017 - 12.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Leasing Consultant
Sharon Lakes Association
03.2006 - 01.2012
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Kept properties in compliance with local, state, and federal regulations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Bachelor of Science - Nursing
University of North Carolina At Charlotte
Charlotte, NCBachelor of Science - Education
Johnson C Smith University
Charlotte, NCCDL - Commercial Drivers License
Future Truckers of America
Asheboro, NCSkills
- Sales Team Development
- Employee Development
- Operations Management
- Customer Relations
- Staff Scheduling
- Project scope
- Market Analysis
- Team Player
- Business Development
- Profit and Loss Analysis
Additional Information
I believe my strongest skillset to be that I have a multitude of experience in leadership and management in a variety of industries. I excel in recruitment and development of staff and can create a strong culture of trust, reliability, and excellence in any team I join or lead.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Pizza Hut
03.2017 - 12.2023
Leasing Consultant
Sharon Lakes Association
03.2006 - 01.2012
Driver/Owner/Operator Truck Driver
Nori E Trucking, LLC/ Swift Trucking
Bachelor of Science - Nursing
University of North Carolina At Charlotte
Bachelor of Science - Education
Johnson C Smith University
CDL - Commercial Drivers License
Future Truckers of America