Chinara Kendrick
Jonesboro,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Cook's Assistant
Disney
Orlando, Florida
03.2013 - 08.2013
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Ordered food and supplies based on detailed inventories and changing restaurant needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
Server Shift Leader
Olive Garden
Albany, GA
09.2014 - 03.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Managed food resources, memorized orders and coordinated customer service.
Cook Shift Leader
Olive Garden
Albany, GA
09.2014 - 03.2020
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
- Supervised and enhanced work of [Number]-person team producing more than [Number] plates per day.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
Artist
Ugly Money Entertainment
Fayetteville, GA
03.2020 - Current
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Worked on tours, recordings and film orchestrations.
- Promoted musical career by maintaining website or social media presence.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Learned scripts to understand characters' relationships and develop role interpretations.
Education
Bachelor of Arts - Culinary Arts
Johnson Wales Univesity
North Miami Beach, FL 09.2010 - 05.2013
Associate of Arts - Medical Administrative
Ultimate Medical Academy - Clearwater
Clearwater, FL 09.2016 - 06.2017
Skills
Guest relations management
Daily specials memorization
Food and beverage pairings
Food sales and promotion
Point of sale operation
Sales expertise
Order delivery practices
High-volume dining
Stage Performance
Comprehensive knowledge of harmony
Producing shows
Talented accompanist
Studio recording experience
Live sessions
Special performances
Extensive performance background
Stand-in experience
Agile
Memorization skills
Production support
Acting
Exceptional interpersonal skills
Technical Support
Troubleshooting
Regulatory compliance
Technical Writing
Software Patches
Hardware installations
Digital media management
Script Writing
Supply inventory management
Verbal and written communication
Problem-Solving
Analytical and Critical Thinking
Attention to Detail
Continuous improvements
Quality assurance controls
Strategic planning
Cash Flow analysis
Timeline
Artist
Ugly Money Entertainment
03.2020 - Current
Associate of Arts - Medical Administrative
Ultimate Medical Academy - Clearwater
09.2016 - 06.2017
Server Shift Leader
Olive Garden
09.2014 - 03.2020
Cook Shift Leader
Olive Garden
09.2014 - 03.2020
Cook's Assistant
Disney
03.2013 - 08.2013
Bachelor of Arts - Culinary Arts
Johnson Wales Univesity
09.2010 - 05.2013