Chinedu Emezieobi
Newark,NJ
Summary
A dedicated IT professional with wealth of experience in both data center testing and IT support environment. Having an adept knowledge at performing server installations, configurations, and maintenance tasks with precision, ensuring optimal performance and reliability. I also bring my expertise in diagnosing and resolving IT-related issues to provide timely assistance to internal users. With a focus on customer satisfaction, communicating effectively with users to understand their needs and deliver tailored solutions. I excel in ensuring the smooth operation of computer systems and providing excellent support to end-users. My combination of technical proficiency, problem-solving skills, and customer-centric approach makes me a highly effective data center server technician and IT support technician, having dedication to excellence and commitment to continuous improvement makes me an asset to any organization seeking a reliable and skilled IT professional.
Overview
8
8
years of professional experience
Work History
Data Center Test Technician
ZT Systems
09.2023 - Current
- Testing of server hardware components, including processors, memory, storage devices, and network interfaces while verifying proper installation and configuration all components.
- Evaluate server performance under various conditions and conduct stress testing to identify potential bottlenecks and areas for improvement.
- Test and validate network configurations to ensure proper connectivity and data transmission.
- Troubleshoot network-related issues, perform bandwidth and latency testing to assess network performance
- Utilize diagnostic tools and logs to identify the root cause of server problems and implement corrective actions to resolve issues and prevent future occurrences.
- Install, replace, and decommission server components like hard drives, memory, power supplies, etc.
- Ensure proper cooling, humidity, and temperature levels are maintained within the data center.
- Use monitoring tools to track the performance and status of servers, networks, and storage system.
- Ensuring that BBU and PSC tests are properly carried out to maintain the reliability and performance of telecommunication and networking infrastructure.
- Collaborated with network engineers to implement network infrastructure changes and upgrades.
- Create and maintain detailed documentation of server configurations, testing procedures, and troubleshooting steps.
- Trained junior technicians in use of specialized test equipment and best practices for effective testing.
Desktop Support Technician
Telecom, Inc.
04.2023 - 08.2023
- Assist users with data backups and recovery processes.
- Ensure proper backup configurations and help recover files in case of hardware failure or accidental deletion.
- Assist users with network issues like Wi-Fi connectivity, VPN access, LAN issues, and troubleshooting Internet problems.
- Provided support remotely to help Install and configure printers, scanners, and other office peripherals. Ensuring that they are properly connected and working with the users' computers.
- Install and configure various operating systems, including installing updates and patches.
- Manage user profiles, permissions, and system settings as needed.
- Apply security patches and updates to keep the systems protected from vulnerabilities.
- Used ServiceNow to track and manage incidents or service requests.
- Assist users with data backups and recovery processes, ensuring proper backup configurations and help recover files in case of hardware failure or accidental deletion.
- Escalate complex issues to higher-level IT support teams when necessary.
Product Support Specialist
Amazon.Inc
04.2021 - 03.2023
- Provided excellent customer service by addressing questions, concerns, and complaints in a timely and professional manner.
- Troubleshooting technical problems related on products and services, such as website navigation, order inquiries, and account issues.
- Guiding customers through the self-service options and online resources available to resolve their concerns.
- Responding to customer inquiries and resolving issues through various channels like phone, email, or chat.
- Maintaining accurate and detailed records of customer interactions and solutions provided.
- Staying updated on products, policies, and services to provide accurate information to customers.
- Escalating complex or unresolved issues to high level support or specialized teams for further assistance.
- Collaborated with other team members to improve processes and enhance the overall customer experience.
Network Administrator
Direction Générale MTN
11.2017 - 02.2021
- Identified and diagnosed basic networking problems, such as internet connectivity issues, router configurations, or network access problems.
- Updating and maintaining the company's knowledge base with relevant solutions and troubleshooting guides for common networking problems.
- Delivering excellent customer service by actively listening to customer concerns, empathizing with their situation, and offering appropriate solutions.
- Monitoring network performance and identifying potential issues before they become critical problems.
- Logging and tracking customer issues in a ticketing system, ensuring all information is accurately documented.
- Responding effectively to customer queries and requests for assistance promptly and professionally.
- Collaborated with other IT support tiers or departments to resolve complex issues and improve overall service delivery.
- Assisting customers remotely via phone, email, or chat to troubleshoot and resolve networking issues.
- When unable to resolve an issue, escalating it to top tier support teams while providing them with detailed information.
IT Intern
ARK Technologies Group
06.2016 - 12.2016
- Learning and familiarizing myself with the organization's IT policies and procedures.
- Collaborating with IT teams to deliver solutions and optimize IT operations.
- Helping with data backups and disaster recovery procedures.
- Setting up and configuring computer systems, networks, and peripherals.
- Conducting software installations and updates.
- Assisting in the maintenance and monitoring of IT infrastructure.
- Participating in IT projects and system upgrades.
Education
Bachelor of Science - Computer Science
Les Cours Sonou University
Cotonou, Benin Republic.10.2017
Diploma - French Language
Université D'Abomey-Calavi
Benin Republic.08.2015
Skills
- ESD Protection
- Network Troubleshooting
- Hardware Installation
- Power Supply Testing
- Customer Service
- Microsoft Office Proficient
- Verbal and Written communication
- Active Directory
- Virtualization Technologies
- Data Recovery
- MSSQL Database system
- Ticketing systems
- Network Connectivity
- IP Addressing
- Performance Testing
- Training and mentoring
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Data Center Test Technician
ZT Systems
09.2023 - Current
Desktop Support Technician
Telecom, Inc.
04.2023 - 08.2023
Product Support Specialist
Amazon.Inc
04.2021 - 03.2023
Network Administrator
Direction Générale MTN
11.2017 - 02.2021
IT Intern
ARK Technologies Group
06.2016 - 12.2016
Bachelor of Science - Computer Science
Les Cours Sonou University
Diploma - French Language
Université D'Abomey-Calavi
Similar Profiles
ALI IDDIRALI IDDIR
Testing Technician at ZT SystemsTesting Technician at ZT Systems
Katty GonzalezKatty Gonzalez
Manufacturing Technician at ZT SystemsManufacturing Technician at ZT Systems
THOMAS DAVIDSONTHOMAS DAVIDSON
Data Center Technician at ZT SystemsData Center Technician at ZT Systems