Victoria Fadeyi
Dallas,TX
Summary
Dedicated and solutions-oriented professional with over 7 years of experience in delivering exceptional customer service. Demonstrated ability to build strong relationships and resolve issues efficiently, contributing to enhanced customer loyalty. Highly skilled in multitasking within fast-paced environments, while consistently ensuring high levels of customer satisfaction. Committed to continuous improvement and fostering positive client interactions.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Target
11.2022 - 10.2024
- Process orders, returns, and exchanges efficiently, ensuring accuracy and attention to detail.
- Consistently meet or exceed monthly service performance metrics.
- Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Customer Support Specialist
PaySafe
07.2020 - 10.2022
- Delivered exceptional support via phone and email, troubleshooting technical issues, and guiding customers through solutions.
- Maintained detailed records of customer interactions and feedback, contributing to process improvements.
- Participated in training programs to stay current on product knowledge and enhance customer service skills.
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Received an average of 85% customer satisfaction rate, 15% higher than the company average.
- Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
- Assisted customers in person, over the phone, and via email, providing information, resolving inquiries, and addressing complaints.
Education
High School -
GED
Skills
- Excellent Communication
- Quality Assurance
- Payment Processing
- Data Recovery
- Problem-Solving
- Empathy and Patience
- Time Management
- Conflict Resolution
- Adaptability
- Multitasking
- Attention to Detail
- CRM Software Proficiency
Timeline
Customer Support Specialist
Target
11.2022 - 10.2024
Customer Support Specialist
PaySafe
07.2020 - 10.2022
High School -
GED
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