Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chinelle Carter

The Bronx,NY

Summary

Professional and tactful in managing multiple clients and projects simultaneously. Builds strong relationships with affiliates, developers, vendors, management, and retail partners. Continuously expands knowledge in marketing, communication, operations, fashion, and real estate industries. Interested in pursuing management or product development planning.

Overview

18
18
years of professional experience

Work History

Customer Experience Manager

Free Country
New York, NY
03.2022 - 10.2024
  • Ensured comprehensive training solutions were provided to enhance staff performance.
  • Approved revised scripts ensuring consistency with the brand's communication tone.
  • Enhanced Gorgias platform with new features, achieving a 15-20% increase in response time rates.
  • Validated content for optimal presentation on Google Business.
  • Organized regular sessions for customer representatives.
  • Conducted performance reviews for areas requiring improvement.
  • Maintained a 4-star customer service rating each quarter.
  • Addressed escalated problems across DTC and retail channels efficiently.
  • Conducted quarterly analysis of consumer behavior trends and product feedback.
  • Handled rating assessments for major retailers such as JCPenney, Macys, Sam’s Club, and Walmart.
  • Handled rating and review management of the DTC website with Yopto.
  • Helped execute sampling campaigns for seasonal product feedback.
  • Implemented efficient processes to streamline bulk order handling.
  • Processed refunds, gift cards and store credits.
  • Successfully disputed chargebacks, achieving a 30% reversal rate.
  • Organized product listings, inventory management, and shipment coordination for Amazon Fulfillment.
  • Designed eye-catching A+ pages to boost product visibility during peak seasons.
  • Coordinated product logistics for distribution through Walmart Fulfillment Services.
  • Ensured consumer orders, returns, and chargebacks were managed efficiently.
  • Assisted with the implementation of new software and operations to the DTC website by conducting test orders.

Manager of E-Commerce Operations/ Customer Service

The Levy Group, Inc.
New York, NY
01.2017 - 03.2022
  • Supervised training sessions for a small group of representatives.
  • Provided and scheduled weekly customer rep
  • Provided constructive feedback in performance evaluations.
  • Resolved backend functionality issues for Shopify and Amazon Seller Central.
  • Supported the design and operational procedures for new site projects.
  • Enhanced customer satisfaction by streamlining warehouse shipping operations.
  • Developed content strategies with digital marketing partners for enhanced promotional activities.
  • Answered customer inquiries through various channels including email, live chat, social media, and telephone.
  • Handled customer returns effectively.
  • Handled inventory for platforms such as Amazon Seller FBA, Project Reopen, and Dawn Levy.
  • Addressed and disputed chargeback cases successfully.
  • Generated comprehensive data and sales reports.
  • Developed detailed product descriptions on Shopify and Amazon Seller Central.
  • Ensured Shopify marketplace stayed up-to-date with relevant apps.

Receptionist/E-Commerce Customer Service Representative

Magaschoni Apparel Group
New York, NY
06.2015 - 08.2016
  • Boosted sales through targeted demographic outreach.
  • Handled questions and resolved concerns through multiple communication channels.
  • Facilitated order management with RLM and Big Commerce systems.
  • Managed regular inventory updates on the site.
  • Managed vendor and web customer returns.
  • Ensured accurate maintenance of revised orders.
  • Utilized RLM and Excel for generating sales reports.
  • Produced and refined seasonal linesheets.
  • Logged all sent-out press samples.
  • Coordinated FedEx shipments, both sending and receiving.
  • Screened and transferred incoming calls to appropriate departments.

Receptionist/Administrative Assistant

REBNY Real Estate Board of New York
New York, NY
06.2006 - 06.2015
  • Welcomed guests warmly with a positive demeanor.
  • Organized and restocked office materials efficiently.
  • Composed, filed, faxed, and scanned various business documents.
  • Managed and directed high volume calls on a multi-line switchboard; screened CEO/ executives calls
  • Assisted in organizing and preparing membership events.
  • Ensured timely processing and delivery of departmental mail via UPS, USPS, FedEx.
  • Organized and synchronized calendars through Outlook.

Executive Marketing/Sales Assistant

The Gary Williams Showroom
New York, NY
06.2012 - 01.2013
  • Achieved a 40% increase in sales via diligent follow-up impact.
  • Processed orders at tradeshows and showroom.
  • Handled dispatch and shipment operations through UPS.
  • Facilitated product development by engaging 25 new retailers at Men's Varsity Sportswear Company.
  • Ensured proper organization of samples, accurate daily report updates, and efficient inventory maintenance.
  • Maintained comprehensive client records.
  • Handled and tracked company receipts and expenses.

Bra Specialist/Sales Associate/Greeter

Victoria’s Secret
Soho, NY
10.2011 - 01.2012
  • Conducted measurements of prospective female customers to ensure proper bra fit.
  • Implemented marketing strategies for increased customer engagement.
  • Organized and replenished store shelves.

Sales Associate/ Greeter / Associate Stylist

Ann Taylor
New York, NY
11.2009 - 01.2010
  • Managed inventory and restocked shelves.
  • Enhanced customer shopping experience with product recommendations.
  • Communicated details of ongoing promotions to shoppers.
  • Addressed customer concerns with professionalism.
  • Assessed client tastes for suitable clothing options.

Education

Bachelor of Professional Studies - Fashion Merchandising Major, Event Planning Minor

LIM College
New York, NY
05.2015

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Dropbox
  • RLM Apparel Software System
  • AS400
  • A2000
  • Microsoft Access
  • CAD
  • WEB PDM (Gerber)
  • Magento
  • Big Commerce
  • Shopify
  • Shopify Plus
  • Amazon Seller Central
  • Amazon FBA
  • Walmart WFS
  • Yotpo Rewards and Reviews
  • Bazaarvoice
  • Ebay
  • Amazon: A Content
  • Macys
  • Target
  • Mirakl

Additional Information

Proficient in Microsoft Outlook, Word, PowerPoint, Excel, Dropbox, RLM Apparel Software System, AS400, A2000., Familiar with Microsoft Access, CAD, WEB PDM (Gerber), Magento, Big Commerce, Shopify, Shopify Plus, Amazon Seller Central, Amazon FBA, Walmart WFS, Yotpo Rewards and Reviews, Bazaarvoice, Ebay, A+ Content, Macys, Target, Mirakl.

Timeline

Customer Experience Manager

Free Country
03.2022 - 10.2024

Manager of E-Commerce Operations/ Customer Service

The Levy Group, Inc.
01.2017 - 03.2022

Receptionist/E-Commerce Customer Service Representative

Magaschoni Apparel Group
06.2015 - 08.2016

Executive Marketing/Sales Assistant

The Gary Williams Showroom
06.2012 - 01.2013

Bra Specialist/Sales Associate/Greeter

Victoria’s Secret
10.2011 - 01.2012

Sales Associate/ Greeter / Associate Stylist

Ann Taylor
11.2009 - 01.2010

Receptionist/Administrative Assistant

REBNY Real Estate Board of New York
06.2006 - 06.2015

Bachelor of Professional Studies - Fashion Merchandising Major, Event Planning Minor

LIM College

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Chinelle Carter