Summary
Overview
Work History
Education
Skills
Timeline
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Chinelle Miller

Irvington,NJ

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Itel international. Excelled in resolving high-stress disputes and complaints through critical thinking and active listening, significantly improving repeat business. Skilled in both problem-solving and effective communication, adept at managing escalated calls to achieve satisfactory outcomes.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Taste Rite
07.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Itel International
10.2019 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

License Practical Nursing - Nursing

Spanish Town Learning Institute
Jamaica
08.2018

High School Diploma -

The Queen's School
Jamaica
10.2010

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities

Timeline

Customer Service Representative

Taste Rite
07.2023 - 02.2024

Customer Service Representative

Itel International
10.2019 - 08.2022

License Practical Nursing - Nursing

Spanish Town Learning Institute

High School Diploma -

The Queen's School

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Chinelle Miller