CHINELLO ZARA
STATE DEPARTMENT I
Houston,TX
2
Languages
12
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers effective outcomes and builds positive relationships through efficient and empathetic service. Collaborates effectively within teams and adapts to evolving needs while consistently meeting customer and organizational objectives.
Work History
Intern
2 Months- Prepared information and research materials for special projects, supporting informed decision-making.
- Contributed ideas in staff meetings, enhancing processes and procedures.
- Participated in staff meetings, contributing ideas to improve processes and procedures.
- Summarized project progress and results in reports for management review, facilitating performance assessment.
Caregiver
8 Years- Maintained patient care records, documenting conditions and progress for effective communication with supervisor or case manager.
- Engaged patients through conversation and reading, promoting mental health and alertness.
- Assisted clients with bathing, dressing, grooming, and mobility support.
- Monitored vital signs and documented changes in client condition.
- Administered medication reminders and followed prescribed care plans.
Customer Service Representative
1 Year 6 Months- Established trusted relationships with customers to identify and address specific needs.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Partnered with colleagues to enhance overall customer experience and service delivery.
Education
Master of Arts (M.A.) - International Affairs & Leadership
Bachelor of Arts (B.A.) - Mass Communication
Skills
Report Writing
Customer relations
Research Documentation
Research skills
Client relations
Teamwork and Collaboration
Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
PRSSA
Languages
English
Full Professional
Spanish
Timeline
Intern
STATE DEPARTMENT I
01.2024 - 03.2024Read More
Customer Service Representative
FOREVER 21
07.2016 - 01.2018Read More
Caregiver
LUCKY ENTERPRISE I
10.2011 - 10.2019Read More
ARIZONA STATE UNIVERSITY
Master of Arts (M.A.) from International Affairs & Leadership
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SAM HOUSTON STATE UNIVERSITY
Bachelor of Arts (B.A.) from Mass Communication
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