Chinelo Okongwu
Houston,TX
Summary
Adaptable team player skilled in customer service, sales, and food service operations. Strong organizational and prioritization skills contribute to efficient workflow. Pursuing an entry-level opportunity to utilize these strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dining Room Server
Belmont Village
Houston, TX
11.2018 - Current
- Ensures proper storage of equipment, handling of food to meet health department requirements as well cleanliness and sanitation
- Orchestrated seamless dining experiences, managing room setup, menu knowledge, and resident interactions to ensure top-tier service and satisfaction
- Maintain impeccable dining standards by managing flatware, condiments, and beverages, while adhering to health department regulations for food handling and sanitation
- Foster positive resident relationships by attentively taking orders, addressing inquiries, and providing assistance, contributing to a warm and welcoming atmosphere
- Implement creative solutions to enhance dining experiences, focusing on personalized interactions and seamless service delivery
Debt Collector
Alltran
Houston, TX
09.2020 - 07.2021
- Strong experience in collections of debt for high volume businesses
- Profound knowledge of Fair Debt Collection Practices Act (FDCPA)
- Exceptional ability to achieve all monthly and quarterly objectives
- Remarkable ability to maintain confidentiality of information
- Excellent oral and written communication
Dining Room Server
The Tradition
Houston, TX
12.2019 - 09.2020
- Ensures proper storage of equipment, handling of food to meet health department requirements as well cleanliness and sanitation
- Orchestrated seamless dining experiences, managing room setup, menu knowledge, and resident interactions to ensure top-tier service and satisfaction
- Maintain impeccable dining standards by organizing flatware, condiments, and beverages, while adhering to health department regulations for food handling and sanitation
- Foster positive resident relationships by attentively taking orders, addressing inquiries, and providing assistance, contributing to a warm and welcoming atmosphere
- Implement creative solutions to enhance dining experiences, focusing on personalized interactions and seamless service delivery
Team Leader
Whataburger
Houston, TX
10.2016 - 11.2018
- Promoted for punctuality and leadership, supervised and trained staff, ensuring accurate order fulfillment
- Resolved customer complaints attentively, fostering a positive dining experience and repeat business
- Balanced cash drawers and performed daily audits, sustaining financial accuracy and accountability
- Led daily operations, optimizing staff schedules and quality control for improved productivity
- Provided comprehensive training and guidance to team members, promoting skill development and adherence to company standards and procedures
Education
Medical Business Office Professional -
Houston Community College
Houston, TX01-2026
Some College (No Degree) - Business Administration
University of Houston - Victoria
Victoria, TXSkills
- Medical terminology and administration
- Insurance billing and compliance
- Health information systems
- Customer service and support
- Data entry and management
- Team leadership and collaboration
- Time management strategies
- Cash flow management
- Outbound calling techniques
- Order fulfillment processes
Certification
Food Handler Certification
Timeline
Debt Collector
Alltran
09.2020 - 07.2021
Dining Room Server
The Tradition
12.2019 - 09.2020
Dining Room Server
Belmont Village
11.2018 - Current
Team Leader
Whataburger
10.2016 - 11.2018
Medical Business Office Professional -
Houston Community College
Some College (No Degree) - Business Administration
University of Houston - Victoria