Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chinelo Akanihu

Wylie,TX

Summary

Dependable Patient Care Advocate/Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Advocate

Remington Transitional Care
05.2021 - Current
  • Advocated for patient needs, coordinating care plans with interdisciplinary teams.
  • Developed educational materials to enhance patient understanding of treatment options.
  • Conducted assessments to identify barriers to care and implemented solutions.
  • Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
  • Mentored new staff on patient advocacy best practices and organizational policies.
  • Led initiatives to improve patient satisfaction through feedback collection and analysis.
  • Streamlined processes for handling patient inquiries, reducing response times significantly.
  • Implemented training sessions on navigating healthcare systems for patients and families.
  • Communicating with healthcare Providers and serve as a bridge between patients and other medical professionals.

Health Service Coordinator ( Remote)

Select Specialty Hospital
04.2020 - 01.2021
  • Coordinated patient admissions and discharges, ensuring smooth transitions and compliance with hospital protocols.
  • Facilitated communication among multidisciplinary teams to enhance patient care and operational efficiency.
  • Managed scheduling of appointments and resources, optimizing workflow and reducing delays in service delivery.
  • Developed training materials for new staff, promoting adherence to best practices in service coordination.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.

Licensed Practical Nurse

Remington Transitional Care
10.2017 - 03.2019
  • Led patient care teams, ensuring high-quality medical support and adherence to clinical protocols.
  • Developed patient care plans, collaborating with multidisciplinary teams for optimal outcomes.
  • Mentored junior nurses, fostering professional growth and enhancing team capabilities.
  • Implemented process improvements to enhance efficiency in patient care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Educated family members and caregivers on patient care instructions.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administer treatment and medications, Start IVs, manage wound care and Assist with procedures.

Education

Bachelor of Science - Nursing

Grayson College
Denison, TX
06-2022

Registered Nurse - Nursing

Grayson College
Denison, TX
10-2021

Licensed Practical Nurse - Nursing

Grayson College
Denison, TX
09-2019

Skills

  • Multitasking
  • Patient care
  • First aid and safety
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Patient education
  • Claims processing
  • Relationship building
  • Medical terminology
  • Medication administration
  • Client documentation
  • Behavioral management
  • Appointment scheduling
  • Behavior redirection
  • Strategic planning
  • Healthcare operations
  • Care plan assessment
  • Empathy display
  • Organizational standards
  • Nursing background
  • Multitasking and organization
  • Registration and admissions
  • Electronic health records
  • Referral coordination
  • Experience with Microsoft Data base ( Excel, Power point, teams, spread sheet, outlook

Certification

  • Licensed Registered Nurse
  • Bachelor's in Nursing
  • Licensed Practical Nurse

Languages

English
Full Professional

Timeline

Patient Care Advocate

Remington Transitional Care
05.2021 - Current

Health Service Coordinator ( Remote)

Select Specialty Hospital
04.2020 - 01.2021

Licensed Practical Nurse

Remington Transitional Care
10.2017 - 03.2019

Bachelor of Science - Nursing

Grayson College

Registered Nurse - Nursing

Grayson College

Licensed Practical Nurse - Nursing

Grayson College

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