CHINENYE ONYEMENAM
Sunderland,United Kingdom
Summary
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Customer service advisor
Resq Limited
Sunderland, United kingdom, Tyne and Wear
10.2023 - Current
- Assisted customers in product selection to boost sales.
- Resolved pressing customer issues, ensured repeat business.
- Enhanced brand loyalty, provided excellent service at all times.
- Guided customers through troubleshooting process with patience and clarity.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Built rapport with clients through empathetic handling of concerns.
- Handled high volume of calls daily for faster issue resolution.
- Provided detailed information about products and services to potential customers.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Student Union Administrator
University Of Sunderland
Sunderland
04.2023 - 03.2025
- Representing the students body and advocating for their rights and needs to the school or University administration
- Communicating important information to the students body, including; events details deadlines and announcements
Volunteer Shop Assistant
British Heart Foundation
Sunderland
03.2023 - 03.2025
- Addressed customers requests and complaints professionally and built relationships with current and potential customers
- Maintained in-depth knowledge of store items to provide advice and recommendations to customers
- Completed stocktakes and price audits to verify correct labelling and promotions
- Assisted customers in locating desired merchandise
- Informed customers of shop promotions to encourage purchases
- Complied with requirements of Trading Standards Regulations in shop operations
- Restacked unsold items on shelves and displays for purchase
Head Of Administration
Zenith Bank Nigeria
Abuja
10.2017 - 01.2023
- Prepared spaces for business meetings, appointments and conferences
- Partnered with office staff and outside teams to accomplish shared goals
- Planned and directed daily operations to help team meet objectives
- Produced work-related reports on administration and operations for stakeholders
- Administered business resources and documented tracking in Excel
- Deployed company strategies, policies and working practices with subordinate employees
- Developed and maintained knowledge of company products and operations to answer queries competently
- Worked with multiple order management systems to monitor stock levels and movements and handle exchanges and refunds
- Monitored inventory supplies, reducing wastage and unnecessary expenditures.
- Oversaw office renovations for improved functionality and aesthetics.
- Purchased office supplies and maintained reliable supplier relationships.
- Audited office supplies to minimise waste and control expenditures.
- Led and guided administrative staff, fostering culture of continuous improvement.
Customer Service Advisor
Zenith Bank
Enugu-Nigeria
02.2008 - 10.2017
- Resolved pressing customer issues, ensured repeat business.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Provided detailed information about products and services to potential customers.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Managed complex customer issues to successful resolution.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Handled high volume of calls daily for faster issue resolution.
Education
Master of Science - Applied Data Science
University of Sunderland
Sunderland, England 01.2023 - 01.2025
Master of Science - Economics
ESUT Business School
Bachelor of Science - Statistics
University of Nigeria
Nsukka, EnuguSkills
- Telephone etiquette
- Communication proficiency
- Conflict management
- Complaint resolution
- Excel proficiency
- Positive attitude
- Problem-solving
- Team Leadership
- Calmness under pressure
- Empathy handling
- Service-Oriented mindset
- Public speaking
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service advisor
Resq Limited
10.2023 - Current
Student Union Administrator
University Of Sunderland
04.2023 - 03.2025
Volunteer Shop Assistant
British Heart Foundation
03.2023 - 03.2025
Master of Science - Applied Data Science
University of Sunderland
01.2023 - 01.2025
Head Of Administration
Zenith Bank Nigeria
10.2017 - 01.2023
Customer Service Advisor
Zenith Bank
02.2008 - 10.2017
Master of Science - Economics
ESUT Business School
Bachelor of Science - Statistics
University of Nigeria
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