Summary

Overview

Work History

Education

Skills

Timeline

Chinesia Gardner

Decatur,GA

Summary

Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality.

Overview

years of professional experience

Work History

Registration Associate

Piedmont Hospital

Atlanta, GA

04.2023 - 01.2024

Assisted in the registration process for new patients, including collecting patient information and insurance details.
Verified accuracy of submitted paperwork and entered data into the system accurately.
Processed payments from patients, logging them into the system and issuing receipts.
Prepared documents for medical record requests as needed.
Followed up with patients regarding their accounts and answered billing inquiries.
Created new patient files using established protocols while ensuring all required information was included.
Scanned documents into electronic health records database according to policy guidelines.
Performed administrative tasks such as filing, faxing, photocopying., as requested by management team members.
Provided assistance with various clerical duties related to patient registration processes.
Updated patient information in the database regularly following established protocols.
Ensured that all HIPAA regulations were followed at all times when handling confidential information.
Resolved any discrepancies between paper documentation and electronic databases quickly.
Welcomed patients to facility and assisted with registration sign-in process.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
Maintained HIPAA compliance and integrity of hospital policies and procedures.

Patient Care Representative

Northside Hospital Atlanta

Sandy Springs, GA

05.2021 - 04.2023

Greeted patients upon arrival and maintained a clean reception area for visitors.
Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
Updated patient accounts after each visit according to established protocols.
Provided assistance with registration paperwork during new patient intakes.
Organized files in accordance with departmental policies and procedures.
Performed basic clerical duties such as photocopying documents and filing papers.
Provided support to nursing staff by ensuring that all supplies needed were readily available throughout shifts.
Assisted patients in filing pertinent consent forms and payment contract forms.
Communicated with patients to ensure quality of care and develop care plans.
Provided administrative support for patient care staff.
Explained policies, procedures and services to patients.

Environmental Service

Children’s Healthcare Of Atlanta

Atlanta, GA

07.2019 - 05.2021

Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Emptied trash receptacles and disposed of waste materials properly.
Stocked linen closets with fresh linens as needed.
Replenished supplies such as soap, toilet paper and paper towels in restrooms.
Maintained cleaning equipment in a clean and orderly fashion.
Responded promptly to requests for housekeeping services from staff or visitors.
Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
Inspected all areas after completion of work to ensure that they were cleaned properly.
Kept storage areas organized and free of clutter by disposing of unused items appropriately.
Maintained inventory of cleaning supplies used throughout shift.
Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Responded quickly to calls for spills and other potentially dangerous situations.
Maintained floors with regular sweeping and mopping .
Monitored supply levels of cleaning supplies and placed orders when necessary.
Checked inventory for required supplies and made lists for needed cleaning products.
Kept business entrances clean, tidy and professional in appearance.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Followed company uniform, performance and security policies with every job.
Followed safety processes for all manual and electric cleaning equipment.
Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Administrative Coordinator

Ackerman Security

Norcross, GA

04.2018 - 07.2019

Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Responded effectively to sensitive inquiries or complaints.
Maintained accurate department and customer records.
Coordinated appointments, meetings and conferences.
Coordinated catering services for various functions, including sales trainings and department meetings
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Answered phones and routed calls to appropriate personnel.
Provided administrative support to various departments within the organization.
Greeted visitors in a courteous manner and directed them to the appropriate office or person.
Scheduled travel arrangements for business trips, conferences, and other events.
Ordered office supplies as needed to maintain adequate inventory levels.

Office Administrative Assistant

Coolray Heating And Air

Marietta , PA

02.2017 - 04.2018

Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Obtained scanned records and uploaded to database.
Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Directed clients and guests to correct departments, rooms and staff .
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.

Technical Support Representative

WIPRO, Geek Squad, Best Buy

06.2015 - 03.2017

Assisted customers with various types of technical issues via email, live chat and telephone.
Handled customer service issues by providing guidance or escalating for advanced support.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Used remote login tools to assist clients with technical and product questions.
Served as first point of contact for incoming technical service calls and emails.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Demonstrated advanced product knowledge to solve customer issues.
Assisted customer in understanding products, components and systems using technical demonstration.
Supported customers with online billing, access and account issues.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.