Chinett Cameron
Haw River,NC
Summary
Proven leader at Wells Fargo with a knack for enhancing operational efficiency and team performance. Excelled in risk mitigation and fostering diversity & inclusion, achieving notable promotions within teams. Skilled in problem-solving and team leadership, consistently improved service delivery and customer satisfaction.
Overview
13
13
years of professional experience
Work History
BRANCH OPERATIONS ASSOCIATE MANAGER
Wells Fargo
11.2023 - Current
- Identified areas of improvements in existing operational processes and developed strategies to address them
- Managed daily activities of the branch staff, ensuring all tasks are completed within established timelines.
- Analyze customer data to identify patterns or trends that could be used to enhanced service delivery
- Coached team on policies, procedures and performance strategies that lead to zero operating losses of the branch
LOCK BOX SUPERVISOR
Labcorp
Graham, NC
04.2022 - 11.2023
- Led a team of 15, providing coaching to meet production targets.
- Supervised team's progress, ensuring compliance with SLAs.
- Reduced processing time for checks and credit card payments by introducing key performance metrics, achieving daily targets.
- Resolved issues and adjusted policies, SOPs, to meet changing needs
- Enhanced team dynamics through hands-on methods.
BRANCH OPERATIONS MANAGER
Wells Fargo
09.2017 - 04.2022
- Actively identify coach, develop, motivate, and support team to provide superior customer service
- Coached and provide feedback leveraging performance metrics focus on building customer relationships, consumer and business deposit growth, credit, and investment growth using appropriate tools and processes
- Assisted with planning, preparing materials and conducting operational risk branch meetings
- Lead team in policy and procedures using sound risk behaviors leveraging Branch Operations Standards, Operational RiskReporting, Loss Prevention Tools
- Proficient in using Branch Supervision, Cloudcords, CRV, SVT, SVP, and Control Online
SERVICE MANAGER
Wells Fargo
Chapel Hill, NC
06.2014 - 09.2017
- Hired, coached, and developed team members to provide high level of customer service, branch growth through acquisition, balance growth and digital options
- Implemented Development Plans for team member growth, leading to promotion of three tellers.
- Achieved Acceptable SOCR/BCR ratings each year
- Executed risk management by ensuring branch training/controls were in placed to mitigate risk, which resulted in branch being under plan in operating losses each year
- Mentored new Service Managers.
LEAD TELLER
Wells Fargo
05.2013 - 06.2014
- Processed various banking operations including deposits, withdrawals and foreign exchange.
- Managed and resolved complex customer transactions; Followed procedures to minimize errors and reduce fraud
- Trained team members in efficient cash drawer handling.
- Conducted regular audits of operational processes to identify areas for improvement.
- Counted currency and coins received to prepare for shipment to Federal Reserve Bank.
CUSTOMER SERVICE SALES REPRESENTATIVE
Wells Fargo
05.2012 - 05.2013
- Established connections with existing and new clients through proactive follow up strategies; Built strong relationship to retain existing customers and attract future customers
- Determined customer needs through asking questions to gain understanding of their financial needs to recommend Products/Services to customers
- Open new accounts, including checking, savings, and credit cards; Research and resolved customer issues on various accounts
- Cultivated partner relationships to ensure appropriate client referrals.
Education
Bachelor of Science - Business Management
University of North Carolina At Greensboro
Greensboro, NC06.2026
High School Diploma -
Hugh M Cummings High School
Burlington, NC06.2006
Skills
- Attention to Detail
- Problem-Solving
- Risk Mitigation
- Team Leadership
- Diversity & Inclusion
Timeline
BRANCH OPERATIONS ASSOCIATE MANAGER
Wells Fargo
11.2023 - Current
LOCK BOX SUPERVISOR
Labcorp
04.2022 - 11.2023
BRANCH OPERATIONS MANAGER
Wells Fargo
09.2017 - 04.2022
SERVICE MANAGER
Wells Fargo
06.2014 - 09.2017
LEAD TELLER
Wells Fargo
05.2013 - 06.2014
CUSTOMER SERVICE SALES REPRESENTATIVE
Wells Fargo
05.2012 - 05.2013
Bachelor of Science - Business Management
University of North Carolina At Greensboro
High School Diploma -
Hugh M Cummings High School
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