Chinetta Jiles

• Lead a small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
• Provided consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Achieves branch targets and goals by proactively identifying customer needs and providing
• Conducted regular team meetings to review progress, set goals, and address any concerns or challenges.
• Improved employee retention through ongoing coaching, professional development opportunities, and recognition programs.
• Resolved escalated customer and associate issues and counseled associates.

• Provide education, advice and guidance on financial matters and provided recommendations, investment opportunities, products, and services based on customer needs.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Worked closely with team members to help them reach individual and branch goals.

• Processed payments and maintained accurate drawers to meet financial targets.
• Improved operations by working with team members and customers to find workable solutions.
• Earned reputation for good attendance and hard work.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained current store, product and promotional knowledge to drive consistent sales.

• Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
• Assisted in conducting traffic surveys to determine problem areas.

• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
• Monitored and counted food stock and supplies to reorder on time.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Recorded customer orders and communicated clearly to confirm each order.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

• Assistant to Owner
• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.