Chinetta Williams
Rockingham,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Foot Locker. Excelled in project management and team building, driving repeat business through exceptional service. Demonstrated adaptability and professionalism, achieving significant improvements in operational efficiency and client relationships.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Progressive Retail
Memphis, TN
05.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Daycare Teacher
Over The Rainbow Nursery School
Rockingham, NC
12.2023 - 04.2024
Assistant Manager
Foot Locker
Fayetteville, NC
11.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Jimmy Jazz
Fayetteville, NC
10.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Foot Locker
Rockingham, NC
03.2016 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Diploma -
Richmond Senior High School
Rockingham, NC06.2007
Skills
Client Relationship Building
Workload Management
Deadline Adherence
Safety Compliance
Project Management
Scheduling
Schedule Management
Customer Support
Time Management
Teamwork and Collaboration
Problem-Solving
Multitasking Abilities
Organizational Skills
Decision-Making
Excellent Communication
Analytical Thinking
Task Prioritization
Relationship Building
Team building
Reliability
Self Motivation
Adaptability and Flexibility
Professionalism
Timeline
Independent Contractor
Progressive Retail
05.2024 - Current
Daycare Teacher
Over The Rainbow Nursery School
12.2023 - 04.2024
Assistant Manager
Foot Locker
11.2022 - 12.2023
Assistant Manager
Jimmy Jazz
10.2021 - 11.2022
Assistant Manager
Foot Locker
03.2016 - 09.2021
Diploma -
Richmond Senior High School