Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Additional education
Timeline
Generic
CHING Charles Oettel

CHING Charles Oettel

Palm Coast,Florida

Summary

Adept Audio/Visual Specialist with a proven track record at the Dept. of Army & DoD, showcasing exceptional customer service and technical direction skills. Elevated client satisfaction through innovative AV solutions and meticulous maintenance organization. Mastered camera operation and remote support, significantly enhancing event success rates. Demonstrates sound decision-making and excellent reasoning, ensuring superior service delivery.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Audio/Visual Specialist-Combat Camera

Dept. Army & DoD
Saint Augustine, Florida
05.2007 - 10.2022
  • Educates customers about services and products to deliver superior service/products recognized globally for excellent.
  • Set up and operated audio-visual equipment (to include photography and videography for meetings, conventions, conferences, and other events.
  • Installed sound systems, photographic & video equipment, video screens, projectors, lighting systems, and connected cables.
  • Performed maintenance of existing audiovisual, photo & video equipment including troubleshooting problems in order to facilitate smooth operation.
  • Utilized basic computer skills such as Microsoft Office Suite when required during setup or operations of audiovisual equipment.
  • Provided technical support on site during live events including microphone setup and mixing board operation.
  • Assisted with the planning of audiovisual, photographic & video needs for upcoming events by determining appropriate equipment requirements based on event and customer specifications.
  • Ensured that all equipment is properly installed and configured before an event began.
  • Instructed clients on how to use AV equipment correctly while providing excellent customer service.
  • Maintained inventory records of all components used at each event.
  • Edited digital media content using software programs such as Adobe Premiere Pro.
  • Worked closely with clients to develop a clear understanding of their goals in order to recommend suitable solutions regarding audio and visual set ups.
  • Conducted regular inspections of all equipment to identify potential issues before they arise.
  • Developed preventative maintenance schedules for various equipment (AV, Photo, video & computer in order to maintain optimal performance levels.
  • Evaluated new technologies related to audiovisual, photo, video and computer equipment in order to determine if they are suitable for company and customer's needs.
  • Analyzed past usage data from previous events in order to better plan future equipment and consumable needs.
  • Supervised crew of audio-video, Photo & video, installation and equipment use team members and third-party subcontractors.
  • Employed best practices and safety protocols during equipment installations.
  • Built strong rapport with customers to foster confidence in system installations and use by non-technical members of varied groups.
  • Transported and installed equipment for, concerts conferences and other live and/or recorded events.
  • Handled technical aspects of live productions effectively.
  • Prepared sets with lighting and other equipment to meet production and customer specifications.
  • Placed microphones, speakers, projectors/screens in specific locations to maximize quality and non intrusive equipment.
  • Managed day-to-day operations, supervising equipment removal and return.
  • Compressed, digitized and duplicated audio and digital files.
  • Ensured that all equipment was functioning properly prior to shoots.
  • Created a portfolio of photographic works to showcase at client meetings.
  • Edited photos using Adobe Photoshop and Lightroom software programs.
  • Set-up of lighting equipment and backdrops for photo-shoots.
  • Organized digital files into clearly labeled folders on hard drives, cloud storage and redundancy systems.
  • Attended events such as conferences and other military events, to capture moments through photographs & Video.

Camera/Grip/Lighting Worker/Freelance Camera/Grip/Lighting Worker/Supervisory Specialist

Freelancers Union & Non-Union
01.1991 - 10.2016
  • Set up and operate grip equipment such as dollies, cranes, jib arms, and tracks for camera movement.
  • Checked safety of equipment before each take to ensure proper functioning.
  • Transported gear from location to location in a timely manner.
  • Inspected lighting instruments for proper power levels and color temperatures.
  • Operated remote-controlled robotic cameras during production shoots.
  • Placed flags, nets, silks, scrims, bounce boards and diffusers to control light intensity or direction.
  • Lifted heavy objects onto dolly tracks for tracking shots.
  • Attached sandbags to stands or booms for stabilization purposes.
  • Tested electrical cables prior to use on set to prevent malfunctions.
  • Installed special effects fixtures such as smoke machines and bubble machines.
  • Collaborated with Gaffer and Lighting Director regarding placement of lights.
  • Ensured that all safety protocols were followed at all times on set.
  • Provided assistance in setting up green screens for chroma key compositing processes.
  • Supported camera operators by adjusting focus settings according to the director's instructions.
  • Completed setup, rigging, and mounting of equipment based on changing weather and project conditions.
  • Verified presence and operational function of all equipment following filming and set breakdown.
  • Fixed cameras to stationary and crane mounts to achieve perfect angles.
  • Collaborated with camera crew and director to deliver effective filming strategy and camera placement.
  • Read charts and computed ratios to determine best lighting, shutter angles, filter factors and camera distances.
  • Applied creative camera angle and lighting effect techniques to capture unique and appealing shots for productions.
  • Assembled studio sets, cameras and lighting equipment to be used during filming.
  • Handled camera setups, angles and movement following cues.
  • Planned, set up and completed live shots.
  • Composed and framed shots using camera settings and other technical aspects to achieve director requested results.
  • Operated cameras to record scenes for television broadcasts, advertising or motion pictures.
  • Communicated with directors and other crew members to discuss filming sequences, desired effects and lighting requirements.
  • Viewed sets and locations to determine filming and lighting needs.
  • Helped prepare sets and set up equipment for in-studio filming.
  • Collaborated with specialists, producers, and designers to produce original video content.
  • Resolved exposure, movement and other variable issues.
  • Checked scripts for relevant information and to plan camera operation.
  • Prepared slates with scene descriptions and other required information.
  • Labeled film contents and noted details on report forms.
  • Reloaded camera magazines with fresh raw film stock.
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Monitored inventory levels to ensure adequate supply for production needs.
  • Collaborated with other departments to resolve any issues that arose during manufacturing operations.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Trained new employees on safe operating procedures for all machines used in the facility.
  • Received incoming shipments of raw materials and supplies needed for production runs.
  • Prepared documentation such as work orders, reports, invoices., as required by company policy.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Established professional working relationships with staff from various levels.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Computer Technician

Dell/Veritas
Lake Mary, FL
04.1999 - 06.2001
  • Conducted regular meetings with department heads to review performance, discuss issues, and provide feedback.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Operated in customer call center point of contact to trouble shoot technical issues and resolve customer issues
  • Managed shifts in absence of shift manager to deliver excellent customer service while promoting sales.
  • Reviewed existing procedures regularly to ensure they remain up-to-date.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy customer and employee conflicts.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Relief Manager

Shoney's Restaurant
Palm, Florida
03.1990 - 12.1991
  • Developed strategies to ensure all customer service operations were running smoothly and efficiently.
  • Provided guidance and support to staff members in all departments while relieving senior managers.
  • Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
  • Responded quickly and effectively to customer complaints and inquiries.
  • Assisted with onboarding of new employees by providing training and orientation materials.
  • Maintained accurate records of inventory levels for all departments within the facility.
  • Analyzed financial data to identify areas where cost savings could be achieved without compromising quality standards.
  • Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
  • Managed day-to-day operations in accordance with established budgets and timelines.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

F-14 Plane Captain

Dept of the Navy
Virginia Beach, VA
01.1988 - 01.1990
  • Conducted pre-flight inspections of the aircraft and its components, ensured all aircraft systems were functioning correctly prior to take-off and after landing.
  • Assisted Pilot and NFO with walk around inspection start up & shut down procedures.
  • Trained new Second Mechs and Plain Captains as lead training Petty Officer.
  • Supervised aircraft taxiing operations to ensure safety of aircraft and ground crews during departure and arrival times.
  • Preformed maintenance, inspections and wrote reports for all departments to maintain aircraft readiness in peace and combat situations.
  • Performed emergency procedures when needed such as helping with arresting gear, operate and activate fire suppression systems if required.

Theater Manager District Daily Financial Reports

Sam Eric Theaters
Claymont, DE
06.1986 - 01.1988
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created daily & monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Operate, maintain projection equipment and assemble disassemble films for projection, receiving and shipment

Education

Associate of Science - Film And Television Production

Phillips College
Daytona Beach, FL
06-1992

Skills

  • Customer Facing service skills
  • Results-driven
  • Camera operation
  • Technical direction
  • Skilled in maintenance and organization
  • Sound decision-making skills and problem avoidance
  • Remote support
  • Work documentation
  • Excellent reasoning skills

Accomplishments

  • Highest sales and customer satiation for largest theater in region.
  • Honored by most photographic (still & motion) used internationally in Dept. of Defense.
  • Elevated standards for video submission of Military Honors, training and compactions.
  • Trained the most Second Mechs and Plain Captians in history of 2nd oldest fighter Squadron in U.S. Navy
  • High customer service satisfaction in DoD, Shoney's Restaurant and Movie Theater.
  • Able to cut costs and increase revenues.
  • Best Coin design in DoD.
  • Many awards and honors through out varied fields of work.

Certification

  • Certified Dell Laptop and desktop technician
  • Certified A+ computer technician
  • Comptia certified Cyber Security technician and instructor
  • Certified Panavision & Arri camera technician
  • Certified Audio engineer

Affiliations

  • World Class Highland games Athlete
  • Laser engraving
  • Plasma cutting operation.
  • Photography and graphics.
  • World travel and cultural studies.

Additional education

  • College credits for 2-3 Bachelors Degrees & 1-2 Masters Degrees if different type of college credits accreditations could be combined.

Timeline

Audio/Visual Specialist-Combat Camera

Dept. Army & DoD
05.2007 - 10.2022

Computer Technician

Dell/Veritas
04.1999 - 06.2001

Camera/Grip/Lighting Worker/Freelance Camera/Grip/Lighting Worker/Supervisory Specialist

Freelancers Union & Non-Union
01.1991 - 10.2016

Relief Manager

Shoney's Restaurant
03.1990 - 12.1991

F-14 Plane Captain

Dept of the Navy
01.1988 - 01.1990

Theater Manager District Daily Financial Reports

Sam Eric Theaters
06.1986 - 01.1988

Associate of Science - Film And Television Production

Phillips College

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CHING Charles Oettel