Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHING VANG

Stockton,CA

Summary

Experienced Field Service Engineer with a strong background in maintaining, troubleshooting and repairing complex machinery. Equipped with robust problem-solving skills and a knack for providing top-notch customer service. Have consistently enhanced operational efficiency and reduced equipment downtime in previous roles. Possess exceptional technical skills, adept at reading blueprints and schematics to address system issues effectively. Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge. Resourceful Field Service Engineer known for high productivity and efficient task completion. Specialized skills include troubleshooting complex machinery, implementing preventive maintenance strategies, and managing field operations with precision. Excel in communication, adaptability, and problem-solving, ensuring seamless collaboration with teams and clients to deliver exceptional service outcomes.

Overview

15
15
years of professional experience

Work History

Field Service Engineer

Nautilus Hyosung
Stockton, CA
06.2021 - Current
  • Diagnosed and repaired complex equipment issues in various client locations.
  • Provided on-site technical support for machinery and equipment installations.
  • Conducted routine maintenance checks to ensure optimal performance of systems.
  • Maintained inventory of tools and replacement parts for timely service delivery.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Developed technical solutions to resolve customer issues.
  • Ensured compliance with all relevant policies, regulations and standards.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Responded promptly to customer inquiries via telephone or email communication.
  • Established positive relationships with customers through friendly interactions.
  • Installed upgrades on existing systems according to manufacturer specifications.
  • Maintained inventory control records for spare parts used during service calls.
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.

EVS Tech

Adventist Lodi Memorial Hospital
Lodi, CA
05.2013 - 06.2021
  • Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Traveled to and from work sites in a timely manner.
  • Operated janitorial equipment properly and safely.
  • Moved and carried equipment and furniture.
  • Polished furniture and metal fixtures.

Janitor

Little Learners
Brookeside, CA
11.2010 - 04.2021
  • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
  • Service, clean, or supply restrooms.
  • Gather and empty trash.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Dust furniture, walls, machines, or equipment.
  • Requisition supplies or equipment needed for cleaning and maintenance duties.

Education

HIGH SCHOOL DIPLOMA -

Ceasar Chavez High School
Stockton, CA

Skills

  • Fluent in English/Hmong
  • Customer service experience
  • Customer service skills
  • Organized
  • Clean driving record
  • Equipment maintenance
  • Network troubleshooting
  • Technical support
  • Software installation
  • Customer relationship management
  • Remote diagnostics
  • Maintenance and repair
  • Equipment installation

References

  • Shawn Durbin 1-469-859-1786
  • Hai Nguyen 1-916-742-2269
  • Cesar Baure 1-925-768-9049
  • Luke Elrod 1-209-277-2413

Timeline

Field Service Engineer

Nautilus Hyosung
06.2021 - Current

EVS Tech

Adventist Lodi Memorial Hospital
05.2013 - 06.2021

Janitor

Little Learners
11.2010 - 04.2021

HIGH SCHOOL DIPLOMA -

Ceasar Chavez High School

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