Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ching Chang Bitro

Newark,DE

Summary

Skilled Salesforce Administrator with background in optimizing CRM workflows and improving data quality. Strong skill set includes Salesforce configuration, customization, and report generation. Noteworthy impact in previous roles through successful database management, user training, and system troubleshooting to increase operational efficiency. Known for exceptional problem-solving abilities and commitment to enhancing user experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Xxx Coffee
Newark, DE
01.2023 - Current
  • Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
  • Provided technical support to internal users on Salesforce issues or questions.
  • Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
  • Wrote scripts and processes for data integration and bug fixes.
  • Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
  • Developed and implemented security initiatives to protect important company data.
  • Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
  • Partnered with project management teams on development of scope and timelines.
  • Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Analyzed user stories and developed test plans for validating functionality before release into production environment.
  • Customized sales process flows using Process Builder and Flow Builder based on user needs.
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Customized dashboards to track usage for productivity and performance of business centers and sales teams.
  • Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
  • Deployed custom tabs, validation rules, and auto-response rules for automating business.
  • Developed workflows for automated lead routing, lead escalation and email alerts.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Resolved escalated incidents reported by customers related to Salesforce application usage.
  • Conducted training sessions for end users on the usage of Salesforce application features.
  • Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.
  • Assisted with creating documentation around system configurations and changes made over time.
  • Worked with business analysts and end-users to determine screen layouts for new web applications.
  • Devised reports and visualizations to present requested data in sleek format.
  • Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Collaborated with other teams to ensure seamless integration between multiple platforms.
  • Performed troubleshooting on existing applications within the Salesforce platform.
  • Analyzed workflows and established priorities for daily operations.
  • Maintained knowledge of advances in information technology systems and applications.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.

Salesforce Administrator

Xxxx
Irving, TX
01.2021 - 01.2023
  • Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
  • Provided technical support to internal users on Salesforce issues or questions.
  • Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
  • Wrote scripts and processes for data integration and bug fixes.

Salesforce System Administrator

Xxxxxxx
San Francisco, CA
03.2018 - 12.2020
  • Worked with cross-functional teams to achieve goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed routine maintenance and repair.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Analyzed workflows and established priorities for daily operations.
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Managed user access and security settings in Salesforce.
  • Oversaw storage management, data migration, backups and drive replacements.
  • Developed and maintained comprehensive documentation for system configurations and procedures.

Education

Master of Science - Information Technology

Campbell University
Buies Creek, NC
12-2024

Skills

  • Government cloud
  • Visualforce development
  • Salesforce customization
  • Chatter administration
  • Email template design
  • Salesforce configuration
  • Territory management
  • Report building
  • AppExchange integration
  • Security management
  • Quip administration
  • Nonprofit success pack
  • User administration
  • Pardot administration
  • Marketing cloud management
  • Process automation
  • Dashboard creation
  • Salesforce analytics
  • Lightning experience
  • Apex programming
  • CPQ configuration
  • Data migration
  • Sales cloud management
  • Data management
  • Workflow management
  • Health cloud
  • Community cloud management
  • Einstein analytics
  • Financial services cloud
  • Service cloud management

Certification

  • Certified Salesforce Administrator

Timeline

Salesforce Administrator

Xxx Coffee
01.2023 - Current

Salesforce Administrator

Xxxx
01.2021 - 01.2023

Salesforce System Administrator

Xxxxxxx
03.2018 - 12.2020

Master of Science - Information Technology

Campbell University

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Ching Chang Bitro