Chinikqua Swanagan
Syracuse,NY
Summary
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
17
17
years of professional experience
Work History
Trainer
BroadPath Healthcare
09.2013 - Current
- Trainer
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Trained new hires on call handling protocols and customer service best practices.
Trained new personnel hired to fulfill various roles. - Auditor
- Led audits to ensure compliance with regulatory standards and internal policies.
- SME
- Mentored junior staff, enhancing team performance and knowledge sharing.
- Member Experience Associate
- Facilitated resolution of member inquiries, ensuring timely and accurate responses.
- Enhanced member engagement through personalized communication and support strategies.
- Managed 10-50 or more incoming calls per day
Client Service Professional
HR Block
01.2009 - 01.2019
- Responsibilities: Setting appointments, customer service, handling money, filing, copying, faxing, made packets for tax professionals, teamwork.
- Seasonal Employment
- Enhanced client satisfaction through effective communication and problem resolution strategies.
- Developed strong relationships with clients, ensuring timely responses to inquiries and concerns.
- Assisted 10-25 customer in the waiting room
Assisting Provider
National Government Services. (NGS) Kelly Services
07.2011 - 12.2013
- With Medicare part B claims, appeals, and replying to written correspondence, answering phones, taking 80-100 calls a day, customer service, teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Account Service Rep
Time Warner Cable
06.2010 - 02.2011
- Responsibilities: Answering phones, setting appointments, troubleshooting cable boxes, internet service and dig phone service, billing, customer service, placing orders, communication, teamwork.
- Managed approximately 10-100 incoming calls, per day from customers.'
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Subject matter expertise
- Remote learning
- Online training tools
- Training material updates
- Training initiatives
- Effective communication
Additional Information
- -Multi phoneline use -Supervisor -Phone sales
- -Recruiting -Team work -Screenprinting
- -Printpress operator -Communication -Inspecting
- -Appointment setting -Prepared work -Delegating
- -Customer service -Packing/Sorting
Timeline
Trainer
BroadPath Healthcare
09.2013 - Current
Assisting Provider
National Government Services. (NGS) Kelly Services
07.2011 - 12.2013
Account Service Rep
Time Warner Cable
06.2010 - 02.2011
Client Service Professional
HR Block
01.2009 - 01.2019
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