Chiniqua Williams
Chattanooga,TN
Summary
Dynamic administrative professional with exceptional time management and organizational skills, dedicated to supporting company objectives while enhancing team productivity. Strong communicator with a proven ability to multitask effectively, ensuring attention to detail in all tasks. Thrives in collaborative environments and independent roles, consistently demonstrating a commitment to excellence. Eager to embrace new challenges and opportunities for growth within a forward-thinking organization.
Overview
18
18
years of professional experience
Work History
Police Information Technician
Chattanooga Police Department
11.2015 - 04.2025
- As a non-sworn member of the police department, I was tasked with completing work on nonviolent crimes and misdemeanors
- Filed paperwork for traffic accidents, wrote reports for burglaries
- Assisted community/public members with interactions of law enforcement
- Properly tagged and stored relevant evidence
- Monitored and restocked office supplies; scheduled maintenance for police vehicles
- Handled telephone/walk-in requests for assistance from the public
- Prepared daily/weekly/monthly reports
- Attended seminars and related meetings to increase knowledge and skills
- Answered a six-line inbound telephone routing the phone calls to the correct areas averaging over 50 calls a day
- Reviewed police reports, inputting missing information into internal databases, and validating reports for the State of Tennessee
- Helped track down missing and unfinished police reports
- Giving accurate information
- Maintained confidentiality
- Worked from home for two years
Direct Support Professional
Orange Grove
05.2013 - 08.2016
- Provided care to ten individuals with intellectual and developmental disabilities in and out of the classroom
- Encouraged while assisting them to perform personal tasks independently, such as personal hygiene, feeding and ambulation
- Transported patients to appointments and social services
- Supported people with disabilities in the quest to be active members in the community, including employment
- Helped maintain a sanitary environment of the center, by performing cleaning responsibilities and encouraged individuals to do so as well.
- Communicated their needs and goals with other care staff.
- Maintained situational awareness anytime we were out of the center, swaying away from any potential triggers.
Customer Service Representative
Convergys
04.2012 - 05.2013
- Provided technical support up to 100 customer a day
- Answered billing question
- Processed payments
- Reinstated and disconnected services
- Transferred calls to other departments if necessary
Packer
Amazon
10.2011 - 03.2012
- Packaging orders to ship out to customers in a timely manner
- Sometimes gift-wrapped individual items
- Packaged orders at a fast pace to keep up with daily rates
- Helped keep Amazon flowing smoothly by on time shipping
- Operated packaging machinery to efficiently package products for shipment.
- Complied with safety, health, and environmental regulations
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Packaged fragile items with cushioning material.
- Utilized adhesive labels and other materials to package items.
Service Manager
Family Dollar
04.2007 - 05.2011
- Developed and distributed promotional materials
- Ensured store compliance with health and safety regulations
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Managed inventory levels, optimizing stock availability and reducing shrinkage through effective monitoring.
- Trained and developed staff on customer service excellence and operational procedures.
- Resolved customer complaints in professional and timely manner.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga
Chattanooga, TN05.2013
Skills
- Evidence management
- Report writing
- Data entry
- Public assistance
- Effective time management
- Customer and client relations
- Clerical support
- Office administration
- Multiple line phone operation
- Call center setting
- Great Organization skills
- Telephone skills
Timeline
Police Information Technician
Chattanooga Police Department
11.2015 - 04.2025
Direct Support Professional
Orange Grove
05.2013 - 08.2016
Customer Service Representative
Convergys
04.2012 - 05.2013
Packer
Amazon
10.2011 - 03.2012
Service Manager
Family Dollar
04.2007 - 05.2011
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga