Chiniya Roberts
Las Vegas,NV
Summary
Dynamic Administrative Coordinator with a proven track record at UnitedHealth Care, excelling in time management and active listening. Expert in optimizing workflows and enhancing communication, I effectively reduced email response times and streamlined patient referrals, ensuring exceptional service delivery. Proficient in Microsoft Office and adept at fostering teamwork in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
UnitedHealth Care, UnitedHealth Group
05.2024 - Current
- Coordinated schedules and appointments for department, ensuring efficient time management.
- Managed office communications, facilitating clear information flow among teams and stakeholders.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Uses multiple computer and phone systems to fulfill patient needs over the phone
- Schedule and coordinate all patient appointments as directed, following standard guidelines
Referral Coordinator
Concentra Urgent Care
08.2021 - 08.2023
- Coordinated patient referrals to ensure timely access to specialized care.
- Streamlined communication between healthcare providers and patients to enhance service delivery.
- Managed scheduling of appointments, optimizing workflow and reducing wait times.
- Facilitated insurance verification and authorization processes for efficient patient onboarding.
- Monitored referral outcomes and addressed discrepancies to ensure compliance with policies.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Front Desk Receptionist
Concentra Urgent Care
04.2015 - 08.2021
- Managed patient check-in and check-out processes for seamless transitions.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate appointment scheduling using electronic health record systems.
- Implemented efficient filing systems to improve patient information retrieval times.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Jurupa Hills High School
Fontana, CA05-2014
Skills
- Attention to detail
- Data Entry
- Time Management
- File Organization
- Proficient in Microsoft Office, Microsoft Excel, Allscripts, Occusource Programs
- Ability to work in fast paced environment
- Adapt to changes
- Ability to work independently and as part of a team
- Active Listening - Clear Communication
- Critical Thinker
Timeline
Administrative Coordinator
UnitedHealth Care, UnitedHealth Group
05.2024 - Current
Referral Coordinator
Concentra Urgent Care
08.2021 - 08.2023
Front Desk Receptionist
Concentra Urgent Care
04.2015 - 08.2021
High School Diploma -
Jurupa Hills High School
Similar Profiles
Cara BotkinsCara Botkins
Customer Support Specialist at UnitedHealth Care, UnitedHealth GroupCustomer Support Specialist at UnitedHealth Care, UnitedHealth Group
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Jamey GisendanerJamey Gisendaner
Senior Resolution Manager at BarclaysSenior Resolution Manager at Barclays