Chinloye Edwards
Kingston,Jamaica
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Sagicor Life
11.2023 - 04.2024
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
Screener
Care Solace
02.2022 - 06.2023
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Sales Expert
Centerfield
10.2019 - 01.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative / Sales Agent
Hinduja Global Solution (NCB)
04.2016 - 08.2018
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Liaison Officer / Emissary / Assistant to the Manager
Camara Jamaica Foundation
01.2012 - 01.2014
- Collected and analyzed data to identify trends and opportunities for improvement.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Collaborated with other departments, identifying and addressing areas needing improvement.
Education
Bachelor of Science Hospitality and Tourism Management -
Excelsior Community College
Kingston, 11Associate of Science Hospitality and Tourism Management -
Excelsior Community College
Kingston, 11Sales & Marketing (Certificate) -
University of the West Indies
Electronic Document & Preparation Management (3) -
Pembroke Hall High
Office Administration (2) -
Pembroke Hall High
English (3) -
Pembroke Hall High
Social Studies (3) -
Distinction College
Principle of business (2) -
Distinction College
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- POS System Operation
- Quality Assurance
- Negotiation
- Account Management
- Clerical Support
References
Shevanice Reid, Assistant Manger, Hinduja Global Solutions, 113 Constant Spring Rd, Kingston, + (1876) 471-5378
Hobbies and Interests
- Playing softball
- Travelling
- Socialising
Timeline
Customer Service Associate
Sagicor Life
11.2023 - 04.2024
Screener
Care Solace
02.2022 - 06.2023
Sales Expert
Centerfield
10.2019 - 01.2021
Customer Service Representative / Sales Agent
Hinduja Global Solution (NCB)
04.2016 - 08.2018
Customer Liaison Officer / Emissary / Assistant to the Manager
Camara Jamaica Foundation
01.2012 - 01.2014
Bachelor of Science Hospitality and Tourism Management -
Excelsior Community College
Associate of Science Hospitality and Tourism Management -
Excelsior Community College
Sales & Marketing (Certificate) -
University of the West Indies
Electronic Document & Preparation Management (3) -
Pembroke Hall High
Office Administration (2) -
Pembroke Hall High
English (3) -
Pembroke Hall High
Social Studies (3) -
Distinction College
Principle of business (2) -
Distinction College
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