CHINNU JOSEPH
Chicago,IL
Summary
Test Lead specializing in end-to-end testing for restaurant technology and POS ecosystems, with a strong focus on integration, API validation, and regression coverage. Leads test planning, scenario design, and market certification by translating business and technical requirements into reliable test execution across front-end, backend, and connected systems.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Test Lead
McDonald's
08.2024 - Current
- Lead end-to-end testing and integration activities across complex restaurant technology and POS ecosystems.
- Collaborated with cross-functional teams to ensure timely product delivery, seamless integration, and successful market deployment.
- Work with lead markets to understand market-specific requirements and certifying products following comprehensive end-to-end testing.
- Create test plans, test strategies, test scenarios, and integration test cases across multiple interconnected systems.
- Plan and execute regression testing to validate new enhancements while protecting existing functionality.
- Perform backend API testing and validate communication between front-end, POS, and backend services.
- Conduct digital front-end and backend integration testing across multiple systems.
- Identified system dependencies and integration risks, establishing comprehensive testing requirements across complex environments.
- Coordinate testing activities across multiple teams and stakeholders to ensure timely delivery and quality.
Test Analyst
McDonald's
01.2022 - 07.2024
- Executed API, system, integration, regression, functional, and non-functional testing for new and existing AOT features to ensure robust functionality.
- Planned and executed comprehensive test scenarios covering AI-driven voice ordering workflows.
- Validated end-to-end order processing through integration between AOT, POS systems, and backend services.
- Tested complex ordering scenarios involving menu items, meals, customer interactions, and POS transaction processing.
- Enhanced test coverage and quality processes for AI-powered voice-ordering capabilities, supporting reliable customer interactions.
- Collaborated with developers, product owners, and business stakeholders to understand requirements and resolve defects.
- Performed API testing to validate data exchange and integration between application components.
- Tested Automated Order Taker (AOT) technology that enables customers to place restaurant orders through an AI-powered voice interaction without a traditional human order taker.
Test Engineer
McDonald's
10.2019 - 01.2021
- Tested card payment routing and message formats for major payment networks including Visa, Mastercard, Discover, and American Express.
- Validated payment transactions across credit, debit, and gift cards.
- Performed testing of contactless payment technologies, including EMV and MSD.
- Validated payment processing functionality and integrated POS and payment systems to confirm seamless transaction flow.
- Conducted verification and validation activities for payment-related enhancements to ensure compliance and functionality.
- Contributed to ensuring payment functionality met business, technical, and compliance requirements.
- Worked cross-functionally with external and internal vendors, including Verifone, Fiserv, and VHQ.
- Analyzed business and technical requirements for cashless payment enhancements and new functionality to ensure alignment with project goals.
Test Engineer
McDonald's Corporation
06.2017 - 09.2019
- Developed test plans, test cases, and test scenarios based on business requirements, technical specifications, and product knowledge.
- Created and maintained test cases in Zephyr based on documented requirements.
- Executed verification and validation of POS applications and associated restaurant technology equipment to ensure functionality and performance.
- Performed testing across POS servers, ISP servers, POS registers, KVS controllers, monitors, bump bars, scanners, printers, cameras, Customer Order Displays (COD), and kiosks.
- Collaborated with digital teams to test and maintain functionality supporting mobile ordering applications.
- Supported product testing and equipment qualification activities, ensuring adherence to quality standards.
- Tested and maintained software applications including NPApp and NPSharp across the Whole POS ecosystem.
- Worked in a fast-paced environment supporting complex, integrated restaurant technology solutions.
Education
Bachelor of Science - Technical Management & Business Information Systems
DeVry University
10-2016
Skills
- End-to-End Testing
- System & Integration Testing
- API Testing
- Regression Testing
- Test Automation
- Test planning
- Defect management
- Requirements Analysis
- Cross-Functional Collaboration
- Customer-Focused Delivery
- Lab setup
Personal Information
Title: Senior Test Lead | QA Engineer | Retail POS & Digital Testing
Certification
- McDonald’s OTP Level 1 & Level 2 Certified
Capgemini L2 Industry Certification – Consumer Products & Retail
Capgemini L1 Industry Certification – Consumer Products & Retail
Certified SAFe® 6 Practitioner
Accomplishments
- Proud Partner Award - Q3 2026
- Xtra Mile Award - Q2 - 2025
- Capgemini GEM Award - 2024
Timeline
Test Lead
McDonald's
08.2024 - Current
Test Analyst
McDonald's
01.2022 - 07.2024
Test Engineer
McDonald's
10.2019 - 01.2021
Test Engineer
McDonald's Corporation
06.2017 - 09.2019
Bachelor of Science - Technical Management & Business Information Systems
DeVry University