Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Chino Torres

Garden City,NY

Summary

Reliable Store Manager with 4 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Motivated Business Administration & Marketing student seeking roles in Marketing to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

2
2
years of professional experience

Work History

GENERAL STORE MANAGER

Footlocker Inc.
Garden City, NY
11.2022 - Current
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Developed promotional strategies to increase sales volume.
  • Interviewed prospective candidates via phone and in-person to assess skill set, work history and salary requirements.

ASSISTANT MANAGER

Footlocker Inc.
Bay Shore, NY
02.2022 - 11.2022
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

FULL TIME SALES ASSOCIATE

Footlocker Inc.
Bay Shore, NY
09.2021 - 01.2022
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
  • Promoted visual presentation standards by keeping store replenished
  • Engaged with guests to understand and anticipate customer service needs
  • Liaised with management to communicate customer feedback and recommendations
  • Assisted customers with product selection to ensure customer satisfaction

Education

Bachelor of Arts - Business Administration and Marketing

Stony Brook University
Stony Brook, NY
08-2024

Skills

  • Sales Expertise
  • Employee Supervision
  • Store Opening And Closing Procedures
  • Team Leadership
  • Customer Service
  • Staff Training
  • Stock Management
  • Retail Merchandise Quality Standards
  • Leadership Development

References

References available upon request

Accomplishments

  • Biggest % Gain Within NYC GEO
  • Perfect Rookie Audit Result
  • #1 Scorecard Performance within District
  • Winner of BTS "Back To School" (National Contest within stores in US) 2023
  • 2X "2 Different Stores" Winner Big Trip Contest "Holiday 6 Week Contest" 11/13-1/15 (National Contest within stores in US)

Timeline

GENERAL STORE MANAGER

Footlocker Inc.
11.2022 - Current

ASSISTANT MANAGER

Footlocker Inc.
02.2022 - 11.2022

FULL TIME SALES ASSOCIATE

Footlocker Inc.
09.2021 - 01.2022

Bachelor of Arts - Business Administration and Marketing

Stony Brook University

Similar Profiles

CREATE PROFILE
Chino Torres