CHINONYE OBIDIKE

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Collaborated with internal colleagues to develop sales materials that highlighted unique selling points, making it easier for healthcare providers to understand the benefits of products.
• Organized and executed product launches, resulting in increased brand awareness and new customer acquisitions.
• Provided exceptional customer service by addressing concerns promptly and offering solutions that met clients'' needs while adhering to company policies.
• Delivered quarterly business reviews to senior management, highlighting key successes, challenges faced, and opportunities for future growth in the assigned territory.

• Assisted customers in navigating company website and placing online orders, improving overall user experience
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Contributed to sales growin by upselling products and services based on individual customer requirements.

• Developed feedback system for customers to share their service experience, leading to actionable Improvements.

• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials
• • Resolved escalated customer issues, restoring confidence in company’s commitment to service excellence.

• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Delivered prompt service to prioritize customer needs.