Chinonyerem R. Chikwere
Baltimore,Maryland
Summary
Hardworking and compassionate job seeker with experience offering comprehensive patient care. Works well with diverse patient populations and fosters trusting relationships to improve outcomes.
Overview
8
8
years of professional experience
Work History
Organ Placement Coordinator
Infinite Legacy
10.2023 - Current
- Collaborates closely with clinical personnel during donor management to facilitate organ allocation, arrange transportation of specimens and recovery teams, and acts as point of communication throughout donation process for transplant centers.
- Provides effective communication regarding appropriate medical information related to local and import donor organ function to transplant centers.
- Gathered and organized materials to support operations.
- Multi-tasking in a fast-paced healthcare environment.
- Strong attention to detail and ability to prioritize work and meet deadlines.
- Effective problem solving, conflict management and creative thinking skills.
Registered Respiratory Therapist
University Of Maryland Medical Center
01.2021 - 09.2023
- Worked to evaluate, treat, and care for patients in multiple ICU and trauma units.
- Coordinated with physicians and other care team members on patient care and treatments.
- Documented therapies and diagnostic tests in Epic for use by care team.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Evaluated patient response to treatments and revised care plans accordingly.
- Educated patient and family on patient's illness and available remedies.
- Analyzed patient and family feedback to identify opportunities for staff recognition and areas for improvement.
Customer Service Specialist
Education Affiliates
02.2016 - 01.2021
- Managed over 50 customer calls and emails addressing customer inquiries, solving problems, and providing information regarding trade school programs to prospective students.
- Assisted a large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Entered data, generated reports, and produced tracking documents.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high satisfaction ratings through proactive one-call resolutions of customer issues.
- Followed established procedures for problem reporting and resolution.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Remained current with supported technologies and software.
- Cross-trained and backed up other customer service teams.
- Delivered prompt service to prioritize customer needs.
- Maintained accurate and current customer account data and digital information updates.
- Ability to multi-task and to succeed within strict deadlines.
- Strong detail orientation and highly organized.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Education
Bachelors of Science - Respiratory Therapy
Salisbury University
Salisbury, MDBachelors of Science - Biology
Salisbury University
Salisbury, MDSkills
- Critical Thinking
- Strategic Planning
- Organization
- Collaborative Team Player
- Verbal and Written Communication
- Time Management
- Data entry
- Medical Terminology
- Epic
- EMR
- Excel
- Microsoft Office
Professional Credentials
Registered Respiratory Therapist (RRT)
National Board of Respiratory Care (NBRC)
Certified Respiratory Therapist (CRT)
National board of Respiratory Care (NBRC)
Course Completion
Basic Life Support (BLS)
American Heart Association (AHA)
Advanced Cardiac Life Support (ACLS)
American Heart Association (AHA)
Timeline
Organ Placement Coordinator
Infinite Legacy
10.2023 - Current
Registered Respiratory Therapist
University Of Maryland Medical Center
01.2021 - 09.2023
Customer Service Specialist
Education Affiliates
02.2016 - 01.2021
Bachelors of Science - Respiratory Therapy
Salisbury University
Bachelors of Science - Biology
Salisbury University
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