Chinqina Youngblood

• Provided compassionate support to patients and their families.
• Developed treatment plans based on individualized assessment of each patient's needs.
• Maintained comprehensive patient records, ensuring accuracy and confidentiality.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Troubleshot and resolved complex customer service issues to enhance patient and family experience.
• Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
• Screened patients for eligibility for state, local and federal assistance programs.
• Provided emotional support and counseling to patients during difficult times.
• Monitored patient progress and updated care plans accordingly.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
• Drafted educational brochures and informative newsletters for patients and staff.

• Prepared source data by compiling necessary documents, files and information at start of each new project.

Kept detailed notes during meetings and relayed information to co-workers through email.

Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Improved quality of data by producing coherent definitions and data-naming standards.

Transferred written information into databases to maintain consistent, accurate client records and project details.

Identified and corrected data entry errors to prevent duplication across systems.

Followed up on pending tasks until completion.

Recovered missing data and resolved statistical inconsistencies by communicating with source authors.

Collected and organized information for entry, prioritizing entries to increase efficiency.

Organized files according to established procedures for easy retrieval later on.

Exceeded quality goals to support team productivity.

• Prepared summaries of daily work completed for review by supervisors.
• Proofread and edited documents to correct errors.
• Operated various office equipment such as scanners, printers. when required.
• Reviewed, corrected or deleted data, verifying customer and account information.
• Created spreadsheets to track data entries.
• Maintained database by entering new and updated customer and account information.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Determined appropriate databases for completed documents and transferred files electronically.
• Stored hard copies of data in organized files to optimize retrieval.
• Scanned documents into appropriate databases for storage purposes.
• Adjusted settings for format, page layout and line spacing.
• Analyzed and processed current data records to provide detailed reports.
• Screened and regularly answered calls to provide assistance to important clients.

• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Processed customer account changes with proprietary software.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Documented customer correspondence in CRM to track requests, problems, and solutions.
• Educated customers where applicable to alleviate need for future contact.
• Identified opportunities to upsell additional services when appropriate.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
• Performed administrative duties such as filing paperwork, maintaining records, updating databases.