Chinsinsi Kangume
Mishawaka
Summary
I bring valuable experience in client relations and office management. I am known for possessing strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
I am effective in terms of knowledge, skills and abilities to do an excellent job that wouldn’t require supervision as there is nothing more stimulating than being a competent human being, engaged in lifelong learning and actively ploughing the benefits of personal learning into my working environment.
I am a professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency
I can assure you that I am hardworking, reliable, responsible and always willing to learn more and an exceptional team player.
I have worked on board Cruise Ships and I genuinely enjoy being around people with different backgrounds. Given my history, this is the perfect position at this point in my career.
I have the requisite skills and I am in a perfect position to be given a chance and take a different route in my career and really run with it.
Overview
18
18
years of professional experience
Work History
Massage Therapist
Hofferth Chiropractic Center
09.2024 - Current
- Maintaining the privacy and confidentiality of client information
- Adhering to all the guidelines and regulations of professional practice and standards
- Effective communication and actively listening to the patients needs
- Working alongside medical doctors to achieve the best results for the patients
- Skilled at working independently and collaboratively in a team
- Ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Medical Aesthetician Therapist
Skinrenewal Clinic
09.2020 - 04.2023
- Collaborate with Aesthetic Doctors to provide patients with preoperative and postoperative skin care and treatments
- Coordinate and manage the appointment scheduling system, ensuring appointments are scheduled accurately and efficiently,
- Handled office administration tasks.
- Collect and update client information, including personal details, medical history, and consent forms
- Demonstrated excellent communication skills and patient servicing skills
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Supported office administration tasks, contributing to a well-organized and efficient workplace.
Massage Trainer and Senior Therapist
CANYON RANCH SPA AT SEA- Celebrity Cruise Line
08.2016 - 07.2020
- Performed guest consultations and pro-active follow-up sessions
- Provided one-on-one mentoring to the therapists to help them reach their full potential
- Performed seminars/lectures
- Collaborated with managers and head office to create accurate training content.
- Concierge duties, help with making bookings and welcoming and assisting guests
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Scheduling of appointments
Associate Sales Executive
BROWNS The Diamond Store
04.2015 - 06.2016
- Ensuring that all queries are dealt with in a professional manner within the required timeframe
- Resolving any queries regarding products or services
- Implementing secure filing systems
- Following-up on orders to ensure delivery by specified dates
- Exceeded sales goals consistently
- Managed key accounts, increasing retention rates
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Maintained confidentiality of clients sensitive information
Beauty Therapist
Steiner Transocean LTD- CELEBRITY CRUISESHIP
03.2011 - 11.2015
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed appointment scheduling
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Efficiently managed inventory levels of supplies
- Answered phone calls and emails to schedule client appointments.
Assistant Manager and Senior Massage Therapist
Africology
02.2014 - 03.2015
- Awarded Best Therapist of the year
- Monitored cash intake and deposit records,
- Opened and closed location and monitored shift changes
- Assist with various administrative tasks, such as inventory management, record-keeping, and general office duties
- Handling calls, walk-ins, and emails
- Front desk coordination including transaction processing and cash handling
- End of day administration
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated
Front Desk Coordinator/Head Massage Therapist
TONIC BODY AND BEAUTY SPA
01.2007 - 02.2011
- Handled administrative work diligently
- Updated client records accurately and efficiently
- Kept accounts in balance and ran daily reports to verify totals.
- Answering calls and welcoming guests
- Ensured accurate billing by carefully reviewing invoices
- Balanced daily cash drawer reconciliations
- Managed appointment scheduling
- Answered customer telephone calls promptly and appropriately handled needs.
- Made reservations over phone, in person, and via computer for guests
Education
Somatology Diploma - Somatology
Hydro International College
01.2008
High school - Grade 12
Germiston High School
Johannesburg-South Africa12-2005
Skills
- Client assessment
- Appointment scheduling
- Customer service
- Effective communication
- Social skills
- Customer consultation
- Administrative procedures
- Relationship building
- Office administration
- Client record management
- File management
Training And Certificates
- Therapeutic Aromatherapy Diploma, 2008
- Therapeutic Reflexology Diploma, 2008
- National Accreditation in Holistic Therapy, 2008
- Stone therapy massage
- Stress Management
- Holistic Massage
- Indian Head Massage
- Sports Massage, 2008
- Somatology Diploma, 2008
- Elementary First Aid, 2017
- Personal survival techniques, 2017
- Crowd Management, 2017
- Fire prevention and firefighting, 2017
- Designated security, 2017
- Personal safety and Social Responsibility, 2017
- Getting Started as a New Leader (GSNL), 2020
- Prenatal Massage
- Swedish Massage
- Deep Tissue Massage
International Qualifications
- Itec
- Cidesco
Timeline
Massage Therapist
Hofferth Chiropractic Center
09.2024 - Current
Medical Aesthetician Therapist
Skinrenewal Clinic
09.2020 - 04.2023
Massage Trainer and Senior Therapist
CANYON RANCH SPA AT SEA- Celebrity Cruise Line
08.2016 - 07.2020
Associate Sales Executive
BROWNS The Diamond Store
04.2015 - 06.2016
Assistant Manager and Senior Massage Therapist
Africology
02.2014 - 03.2015
Beauty Therapist
Steiner Transocean LTD- CELEBRITY CRUISESHIP
03.2011 - 11.2015
Front Desk Coordinator/Head Massage Therapist
TONIC BODY AND BEAUTY SPA
01.2007 - 02.2011
Somatology Diploma - Somatology
Hydro International College
High school - Grade 12
Germiston High School
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