Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHINWENDU IFEABUNIKE

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost excellent writing and reading .

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

BRAIDBYDLEXIZ
10.2021 - 12.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Certified Nursing Assistant

Family Tree In-Home Senior Care
04.2020 - 07.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Certified Nursing Assistant

ELITE GOLDEN YEARS
11.2019 - 02.2021
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Customer Service Associate

PAYLESS SUPER STORE
12.2016 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.

Education

Bachelor of Arts - Theartre Arts

University of Port Harcourt
Rivers ,Nigeria
09.2015

Skills

  • Clerical Support
  • Regulatory Compliance
  • Team Collaboration
  • Customer Support
  • Appointment Scheduling
  • Complex Problem-Solving
  • Sales Closing
  • Customer Complaint Resolution

Certification

medical billing and coding

certified nursing assistance

correctional officer

data anlytics

Timeline

Customer Service Associate

BRAIDBYDLEXIZ
10.2021 - 12.2022

Certified Nursing Assistant

Family Tree In-Home Senior Care
04.2020 - 07.2021

Certified Nursing Assistant

ELITE GOLDEN YEARS
11.2019 - 02.2021

Customer Service Associate

PAYLESS SUPER STORE
12.2016 - 07.2018

Bachelor of Arts - Theartre Arts

University of Port Harcourt

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CHINWENDU IFEABUNIKE