CHINYERE BROOKINS

Wells Fargo

11.2023 - Current

My responsibilities include assisting customers with their various banking or financial needs, which include opening checking and savings accounts, obtaining personal/business credit cards and loans, and making investment referrals where relevant
A wide scope of other financial services is also offered to the community in which I serve.

The National Commercial Bank

08.2018 - 05.2022

My responsibilities included cash and non-cash transactions, which consisted of cash deposits and withdrawals, managers check preparation, and issuance of foreign drafts and wire transfers.
Complied with bank regulations concerning the safeguarding of assets.
Participated in training sessions related to branch operations.
Assisted in maintaining accurate records by verifying and updating member account information.

The Spanish Court Hotel

05.2018 - 08.2018

I assorted daily incoming meeting/event requests, supervised set ups and breakdowns of events, provided quotations to prospective clients, created banqueting event orders which were disbursed to all relevant departments in preparation for all events, inspected meeting or event facilities pre and post functions
I also prepared and submitted pro forma invoices to our accounting department daily, conducted site visits with clients upon request which provided them with detailed information on the hotel’s meeting and event facilities, and the various equipment and services offered.
Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Maintained accurate records of sales activity and generated reports for management review.
Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.

Montage Palmetto Bluff

05.2017 - 03.2018

I received on the job training, performed daily supervisory duties, and worked alongside management in the various departments: Front Office, Sales and/Reservations, Housekeeping, Guest Relations, Weddings, Telephone Operations, Accounts and Valet services
I received managerial coaching on an international level, which has allowed me to be very adaptable in a multi-cultural environment and has allotted me the opportunity to meet and work with various people from all walks of life.
Developed and implemented strategies to improve customer service experience.

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">JetBlue</span> Airways/AJAS Aviation Services

05.2015 - 11.2015

I received theoretical training from JetBlue University, where I was taught daily flight check in procedures
I attended staff briefings in order to be prepared for the day ahead, greeted customers during the check in process, verified customers travel documents, issued boarding passes and passengers bag tags
Managed customer complaints in a professional manner while resolving any issues quickly and efficiently.
Monitored radio communication between ground crews, air traffic control towers, and aircrafts for updates regarding delays or cancellations.

Summary