Chinyere Fleming
Caddo Mills
Summary
Proven leader in healthcare and banking sectors, notably at Bank of America, with a strong track record of enhancing customer satisfaction and streamlining operations. Extensive expertise in HIPAA compliance and fostering inclusive workplace cultures, resulting in significant improvements in employee engagement and clinic efficiency. Highly skilled in office administration and leadership, consistently driving results through strategic planning and effective team management.
Overview
18
18
years of professional experience
8
8
Certification
Work History
Clinic Office Manager
Wellness Practice Clinic
11.2016 - 02.2023
- Streamlined appointment booking procedures for better time management among medical professionals and improved overall clinic efficiency.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Assistant Branch Manager
Bank of America
06.2009 - 10.2016
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Customer Success Manager
Verizon
07.2005 - 04.2009
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ05-2024
High School Diploma -
Bryan Adams High School
Dallas, Tx05-2003
Skills
- HIPAA Compliance
- Office Administration
- Employee Training
- Recruitment and hiring
Certification
- Leadership Training Methods
- Healthcare Management
- Medical Imaging and Radiology
- Legal Office Administration
- Notary
- First Aid
- CPR
- AED
Timeline
Clinic Office Manager
Wellness Practice Clinic
11.2016 - 02.2023
Assistant Branch Manager
Bank of America
06.2009 - 10.2016
Customer Success Manager
Verizon
07.2005 - 04.2009
Associate of Arts -
University of Phoenix
High School Diploma -
Bryan Adams High School
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