CHINYERE JONES

• Manages learners' engagement life cycle for portfolio of 35+ training class types, planning and facilitating 100+ training events annually (virtual and in-person)
• Project manages development, resource allocation, and delivery timelines of 5-10 concurrent technical and soft skills training sessions monthly, varying in delivery method (in-person, virtual, hybrid)
• Directs department's training promotion strategy, including communication efforts through monthly newsletter reaching over 8,000 employees and driving 25% average increase in training registrations. Crafts targeted LMS email notifications to ensure high visibility and engagement for upcoming training programs.
• Authors and maintains 6+ Power BI reports, providing Senior Leadership and HR with visibility on key training metrics (training hours, enrollment trends, popular subjects, low-engaged locations, etc.)
• Led successful adoption of Cornerstone LMS as a primary superuser and end-user liaison, serving as a key lead on the LMS implementation for the business. Configures training offerings, assignments, and course catalog updates.

• Pioneered Patient Support Center's first new hire training program, accelerating time it takes for new hires to reach full productivity by 50%. Percentage of new hires who chart on department's weekly top performance reports within three months post-training increased to 70%
• Wrote and published all programming instruction material, including department's foundational resource, the 100+ page Scheduling Foundations Guide, the go-to manual for new and existing hires to learn the Patient Support Center's policies and procedures, ensuring consistent and efficient scheduling practices
• Launched Patient Support Center's first mentorship program, which experienced a 400% increase in participation since its inception in February 2021

• Developed all Girls Inc K-12th grade literacy curricula for afterschool and summer programs for 140+ girls annually, including developing learning objectives, creating assessments, and training staff on how to facilitate curricula
• Devised seven original program courses and related curricula on the following subjects: theatre performance foundations, improvisational dance, songwriting, comic book development, world art, art field careers, and mental health education, serving 100+ students annually
• Delivered Girls Inc programming across four community partner sites, overseeing program implementation, managing staff, and ensuring that the programs met the communities' needs

• Designed and delivered organization's first play-based engineering curriculum, earning 95% satisfaction rating from 4-5th grade students
• Engaged 4th-5th grade students in research-based social and emotional learning curriculum, academic time, hands-on experiential projects, and community service initiatives
• Trained and acclimated new staff on policies, procedures, and best practices, equipping all staff members with knowledge and skills necessary to deliver high-quality programs

• Partnered with the Georgia Department of Education to develop a statewide literacy initiative, providing over 4,000 kids with access to reading material over summer
• Designed a play-based, no-resource STEAM activity program for Smart Lunch Smart Kid (SLSK) Summer Food Access Program
• Mobilized SLSK Regional Coordinators across Georgia to implement the pilot STEAM curriculum during SLSK program hours, achieving 90.9% participation
• Created marketing and educational materials, statewide service routes, and community partner maps to support the SLSK program.

• Launched two community outreach events, one academic-based and one arts-based, achieving 100% student participation
• Launched a community mentorship initiative for 8th grade students, building their career skills in their preferred field with 50% student participation
• Piloted organization's first social and emotional learning program for K-8th grade students
• Supervised program volunteers and supported daily program operations, ensuring that all programs ran smoothly and effectively.

Credits Earned: 116/120 toward degree