Chinyere Okafor
McKinney,TX
Summary
Adept at fostering student success, I leveraged multicultural competence and crisis intervention skills at Nigerian British International School to enhance college application success rates. My proactive approach in curriculum planning and individual counseling significantly boosted graduation rates, demonstrating my commitment to educational excellence and student advocacy.
Overview
14
14
years of professional experience
Work History
High School Guidance Counselor
Nigerian British International School
01.2020 - 12.2022
- Helped students complete admissions applications and pursue scholarships to fund education at state, private and vocational schools.
- Maintained positive relationships and open communication with parents about application paperwork, testing requirements and upcoming deadlines.
- Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance.
- Built schedules around students' strengths and long-term goals, customizing different approaches for college preparatory and technical school pathways.
- Personalized career advice to incorporate student grades, goals, and skill level.
- Delivered high-quality services to students needing academic and emotional support.
- Offered extra assistance to students of impoverished backgrounds by providing clothes for job interviews and support for basic needs.
- Provided crisis intervention services when needed, addressing mental health concerns in a timely fashion with appropriate referrals.
- Maintained up-to-date knowledge of industry trends through professional development opportunities and networking events within the field of school counseling.
- Developed comprehensive career planning programs for all grade levels, fostering a strong focus on future goals.
- Created a supportive environment for diverse student populations with various academic, social, and emotional needs.
- Cultivated a positive school climate by promoting student engagement in clubs, sports, and other extra-curricular activities.
- Enhanced student college application success by providing tailored guidance and support throughout the process.
- Collaborated with school staff to develop effective intervention plans for struggling students, promoting academic improvement and personal growth.
- Evaluated student transcripts regularly to ensure proper course placement and timely graduation requirements fulfillment.
- Reduced student stress levels by implementing effective time management strategies and organizational skills.
- Facilitated collaborative team meetings among counselors, administrators, teachers, parents, and other stakeholders focused on continuous improvement initiatives within the school setting.
- Designed engaging workshops on topics such as resume building, interview skills, and goal-setting to prepare students for the job market.
- Connected families with community resources to address barriers affecting the student''s educational success or wellbeing.
- Served as a liaison between the school community and outside agencies to coordinate services that support the overall well-being of students.
- Coordinated standardized testing procedures, ensuring accuracy in administration and reporting of results.
- Boosted graduation rates by identifying at-risk students early on and providing targeted interventions.
- Developed personalized academic plans for students, taking into account their interests, abilities, and future aspirations.
- Organized informative college visits and guest speakers to expose students to various post-secondary education options.
- Helped students develop organizational, time management and study skills.
- Improved communication between parents, students, and teachers by organizing regular meetings to discuss academic progress and goals.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
- Analyzed student academic records to assess educational and career goals.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Developed and implemented individualized academic plans for students.
- Developed and implemented student guidance plans to foster academic success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Oversaw career and job fairs to connect students with area schools and employers.
Teacher
Chrisland International School
09.2017 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Executive
Protea Hotel
04.2012 - 04.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Described product and service details to customers to provide information on benefits and advantages.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Manager Intern
Succul- Grado Logistics Nig Ltd
07.2008 - 10.2012
- Conducted market research to identify potential clients and establish new business connections.
- Boosted customer satisfaction by proactively addressing concerns and providing timely solutions.
- Monitored target accounts closely to capitalize on opportunities as they arose within the market landscape.
- Generated increased revenue by upselling additional products or services based on client needs assessment during meetings or calls.
- Collaborated with cross-functional teams to create comprehensive sales proposals and close high-value deals.
- Participated in industry events to expand professional network and stay current on market trends.
- Streamlined sales process by identifying bottlenecks and introducing new tools for improved efficiency.
- Negotiated contracts with vendors to secure favorable terms for the company''s products and services.
- Assisted in preparing monthly reports, highlighting progress towards team goals and areas for improvement.
- Supported senior Sales Managers in managing key accounts, fostering long-term partnerships with clients.
- Shadowed experienced Sales Managers during client meetings, refining negotiation tactics through hands-on learning experiences.
- Contributed creative ideas during brainstorming sessions that ultimately shaped future marketing campaigns, helping to drive increased brand awareness.
Education
Bachelor Of Arts - Communication And Human Science
Olabisi Onabanjo University
Ogun State Nigeria 08.2006
Skills
- Parent Communication
- Multicultural Competence
- Ethical Practice
- Crisis Intervention
- Group Counseling
- Curriculum Planning
- Individual Counseling
- Behavioral assessment
- Student Advocacy
- Records Maintenance
- Academic advising
- Individualized Education Plans
- Special Education
- Student Testing
- Career guidance
- Referral Knowledge
- Post-Secondary Career Exploration
- At Risk Student Support
- College Planning
- Scholarship Research
- College application support
- Mental health awareness
- Social-emotional learning
- Stress management techniques
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Emotional Support
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Self Motivation
- Relationship Development
- Goal Setting
- Professionalism
- Student Support
- Public Speaking
- Suicide Prevention
- Professional Development
- Student Motivation
- Adaptability
- Written Communication
- Leadership training
- Recruitment Strategies
- Data Analysis
- Professional Demeanor
- Presentation Skills
- Cultural Competency
- Progress Reporting
- Program Development
Timeline
High School Guidance Counselor
Nigerian British International School
01.2020 - 12.2022
Teacher
Chrisland International School
09.2017 - 12.2019
Customer Service Executive
Protea Hotel
04.2012 - 04.2017
Sales Manager Intern
Succul- Grado Logistics Nig Ltd
07.2008 - 10.2012
Bachelor Of Arts - Communication And Human Science
Olabisi Onabanjo University
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