CHIO HARRISON
Vancouver,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Receptionist
DavenPort Tax Services
01.2024 - Current
- Answered incoming calls to schedule appointments for clients.
- Collected payment for Tax preparation services and or bookkeeping services.
- Scanned important Tax documents into Lacert's DMS.
- Fax and copied important documents and gave them to the Tax consultant working on the clients taxes.
- Assembled the tax booklets that were given to clients ensuring the 8879 form and the OR-EF forms were included to be signed by the client.
- Ensured the payment vouchers had the correct addressed envelope to send payments were included.
- Prepared end of week deposits.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Accounting Specialist
Innovative Services Nw
05.2022 - 06.2023
- Verify billing information on incoming referrals
- Obtain insurance benefits via provider one portal or by phone
- Request from other medical facilities a new and or renewed prescriptions
- Maintained and updated demographics, and billing information in INSYNC
- Contacted Insurance companies on outstanding unpaid claims that were re-submitted for payment.
- Input ICD-10 codes into INSYNC
- Processed all purchase order request.
- Contacted referring clinics to inquire on prescriptions and or to gain clarification on referrals received.
- Requested and obtained insurance authorizations for outpatient services.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Patient Experience Specialist
Providence Healthcare
09.2020 - 05.2021
- Answered incoming calls for the Covid virtual Sick Clinic
- Contact tracing
- Scheduled patients for drive thru covid testing
- Scheduled patients for Covid vaccine
- Registered patients utilizing Epic.
- Confirmed patient’s demographics as well as insurance information was up to date
- Confirmed patient is covered under insurance
- Scheduled patients for Telehealth appointments.
Member Services
Onpoint Community Credit Union
12.2019 - 06.2020
- Assisted members with account needs like transferring money from one account to another
- Assisted members with filing disputes on transactions.
- Enforced the proper protocols with verifying members to ensure I was in the right account and the person on the phone is a authorized person to make decisions on the account.
- Assisted members with applying for home loans, credit cards, auto loans, and opened up checking and savings account for members.
Bread Packer
Marsee Baking
04.2019 - 12.2019
- Packaged bread and bagels
- Pulled baked goods for delivery routes
- Maintained a clean area using specific cleaning solutions
Patient Relations Assistant
University of Kentucky HealthCare
02.2017 - 06.2018
- Collected and entered patient’s demographics and insurance information into the data base
- Ran insurance to determine if it was active in RevRunner
- Collected Co-pays
- Checked in patients for appointments
- Scanned insurance cards into DMS
- Scheduled future appointments for patient’s
- Registered patients in the hospital system
Patient Relations Assistant
Kentucky Dermatology
10.2016 - 01.2017
- Collected and entered patient registration into the computer
- Scanned health insurance cards into the system
- Collected copays from patients
- Answered a multi-lined phone system to schedule patient appointments
- Filed health insurance claims to the appropriate insurance companies
- Filed reconsiderations and reviews for health claims on patients
- Communicated with the various insurance companies to follow up on outstanding claims
- Faxed medical records
Administrative Assistant
PCC Workforce Network Training Center
01.2016 - 06.2016
- Answered inbound calls on a multi-lined phone system
- Maintained front office appearance
- Copied documents
- Fax/Emailed documents
- Call backs to rescheduled ABAWD orientations
- Provided great customer service by helping clients with obtaining proper resources
- Collected attendance from various schools
- Input data into DHS “TRACS” software
- Followed client confidentiality practices
- Scheduled client appointments
- Sent and responded to emails
- Educated client on services and policies
Customer Care Agent
Xerox LLC
02.2014 - 11.2014
- Provided great customer service by helping solve and answer questions regarding customers’ accounts
- Answered inbound calls
- Used special software pertaining to sprint network
- Troubleshoot customer cellular problems
- Updated customers billing information
Education
Bachelor degree - Healthcare and Administration
University of Phoenix
Portland, OR12.2025
Certified - Received
State of Oregon Radiology
Clackamas, OR01.2006
Diploma - Vet. Tech. Assistant
Apollo College
Portland, OR01.2005
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Portland Community College
Portland, OR01.2002
Skills
- Scheduling
- Bookkeeping
- Telephone skills
- Multi-line telephone skills
- Schedule management
- Calendar management
- Security
- Security awareness
- Database administration
- Recordkeeping and bookkeeping
- Business operations
- Document management
- Positive and professional
- Multi-line telephone operation
- Service-oriented mindset
- Document control
- Greeting and seating clients
- Organization skills
- Record preparation
- Office equipment operations
- Customer and client relations
- Mail handling
- Clerical support
- Multitasking and prioritization
- Phone etiquette
- Administrative support
- Appointment scheduling
- Basic accounting
- Front desk operations
- Reception desk management
Timeline
Receptionist
DavenPort Tax Services
01.2024 - Current
Accounting Specialist
Innovative Services Nw
05.2022 - 06.2023
Patient Experience Specialist
Providence Healthcare
09.2020 - 05.2021
Member Services
Onpoint Community Credit Union
12.2019 - 06.2020
Bread Packer
Marsee Baking
04.2019 - 12.2019
Patient Relations Assistant
University of Kentucky HealthCare
02.2017 - 06.2018
Patient Relations Assistant
Kentucky Dermatology
10.2016 - 01.2017
Administrative Assistant
PCC Workforce Network Training Center
01.2016 - 06.2016
Customer Care Agent
Xerox LLC
02.2014 - 11.2014
Certified - Received
State of Oregon Radiology
Diploma - Vet. Tech. Assistant
Apollo College
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Portland Community College
Bachelor degree - Healthcare and Administration
University of Phoenix
INTEREST AND ACTIVITIES
Professional interests include getting my BA’s in healthcare and administration.