CHIOMA ANTHONY
Houston,TX
Summary
Experienced Office Manager and executive Assistant with proven skills in administrative oversight, team coordination and office management. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. Dedicated to supporting team goals and corporate missions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisory Admin Assistant/Office Manager
U.S Embassy
Abuja, Nigeria
09.2008 - 06.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily office operations and coordinated personnel and resources, ensuring efficient workplace functionality.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations. Facilitated communication between different departments within the organization.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information and work order system for the Embassy.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated travel arrangements, distributed travel details to appropriate personnel and completed expense reports for travel reimbursement.
- Performed Sub-cashier duties and handled petty cash.
- Performed time and attendance duties, ensured accurate processing of payroll for all employees.
- Coordinated with Human Resource Office for personnel actions, Employee performance reviews, trainings and related matters for the department.
- Supervised staff members, organized schedules, delegated work, setting priorities and goals.
- Assisted in recruiting, onboarding and training new employees on office procedures and policies.
- Interpreted and communicated work procedures, Embassy policies and industry best practices to staff.
- Managed Contracts and reviewed invoices for accuracy prior to signing off on behalf of the department.
- Supported administrative planning, assisted in budget preparation and documentation for departmental expenses.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
Work Order Clerk
U.S Consulate
Lagos, Nigeria
12.2001 - 08.2008
- Received telephone calls and written work orders from customers for repairs and maintenance of facilities.
- Provided excellent customer service by responding promptly to inquiries and resolving complaints in a timely manner.
- Inputted customer orders and entered all actions required to operate the Preventive Maintenance program in the Work Order for Windows application.
- Prepared various work order reports to ensure operational efficiency.
- Prepared monthly work order billing reports and various other weekly reports in the department.
- Coordinated with Housing department for update of Real Property Application data to maintain information of current and future occupants in the system,
- Entered data for all actions required to operate the Preventive Maintenance (PM) program in the Work Order for Windows (WOW) application.
- Tracked all Facilities Maintenance Procurement Requests in the system
- Prepared expediter and transportation requests for the Facility Manager (FM)
- Gathered and distributed internal mails and communications for Facility Maintenance Section (FMS).
- Performed administrative duties such as filing paperwork, preparing correspondence.
Education
MBA - Master of Business Administration -
National Open University of Nigeria
12.2021
Post Graduate Diploma PGD (Business Administration) -
National Open University of Nigeria
12.2018
Master MSc (International Relations and Strategic Studies) -
Lagos State University
12.2007
Post Graduate Diploma PGD (International Relations and Strategic Studies) -
Lagos State University
12.2004
Higher National Diploma HND (Computer Science) -
Institute of Management and Technology
12.2000
Ordinary National Diploma OND (Computer Science) -
Institute of Management and Technology
12.1996
Senior School Certificate (SSC) -
Dora Chinyere Nwankiti Juniorate Inyishi
12.1994
Skills
- Office administration and Management
- Document Control/Management
- Administrative Support
- Report generation and Database Management
- Customer Service
- Communication skill
- Organizational Skills
- Time management and task prioritization
- Scheduling and calendar management
- Budgeting
- Project management
- Business Correspondence
- Travel Support
- Staff Coordination
- Interpersonal skills
- Employee Supervision
- Leadership
- Cashiering
- Time and Attendance
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
- Operational Support
- Payroll and budgeting
- Internet
- Scheduling appointments
- Event Coordination
- Google Drive
Certification
Professional Administrative Certification of Excellence (PACE)
Languages
- English (Fluent)
- Igbo (Native language - Fluent)
Awards
- LE Staff of the quarter Award
- Honor Award
- Eagle Award
- Group Eagle Award
- Group Customer Service Award
- Customer Service Award
- Group Performance Award
Hobbies and Interests
- Travelling
- Computers
- Meeting people
- Reading
- Singing
Training
- 7 Habits of Highly Effective people for Foreign Service Nationals.
- Developing your Business English writing and Communication skills.
- Advance Office Management training.
- Administrative Functions and Office Management training
- Oversees Building Operation's Computerized Maintenance Management System training
- RP401 FSN Leadership Training
- RP259 FSN Supervisory Skill-Beyond the basics
- PA313 Effective Operational Management training
- PA248 FSN Supervisory Skills Workshop
- Fire and Life Safety Training
- Travel Manager training
- Work Orders for Windows training
- How to be a contracting officer representative
References
On demand
Language
English
Professional
References
References available upon request.
Timeline
Supervisory Admin Assistant/Office Manager
U.S Embassy
09.2008 - 06.2024
Work Order Clerk
U.S Consulate
12.2001 - 08.2008
MBA - Master of Business Administration -
National Open University of Nigeria
Post Graduate Diploma PGD (Business Administration) -
National Open University of Nigeria
Master MSc (International Relations and Strategic Studies) -
Lagos State University
Post Graduate Diploma PGD (International Relations and Strategic Studies) -
Lagos State University
Higher National Diploma HND (Computer Science) -
Institute of Management and Technology
Ordinary National Diploma OND (Computer Science) -
Institute of Management and Technology
Senior School Certificate (SSC) -
Dora Chinyere Nwankiti Juniorate Inyishi
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