Chioma Dawodu
Madison,WI
Summary
Dynamic leader with a proven track record at Southfield Children Academy & College, adept in strategic planning and financial management. Excelled in building client relationships and fostering a culture of teamwork, driving significant business growth. Skilled in both human resource management and effective leadership, consistently achieving enhanced operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
School Owner/Proprietress/Administrator
Southfield Children Academy & College
12.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Higher National Diploma (HND) - Business Administration And Management
Yaba College of Technology Yaba Lagos
Lagos State Nigeria 07.1983
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Strategic Planning
- Business Planning
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Development
- Business Administration
- Employee Development
- Administrative Oversight
- Financial Planning
- Cost Reduction
- Budget Development
- Regulatory Compliance
- Human Resource Management
- Partnership Development
- Human Resources
- Labor Relations
- Decision-Making
- Teamwork and Collaboration
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Inventory Management
- Inventory Tracking and Management
- Purchasing and planning
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Employee Relations
- Employee Scheduling
- Employee Motivation
Timeline
School Owner/Proprietress/Administrator
Southfield Children Academy & College
12.2008 - Current
Higher National Diploma (HND) - Business Administration And Management
Yaba College of Technology Yaba Lagos
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