Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHIOMA EZENNAKA

Columbus,OH

Summary

Dynamic Product Delivery Analyst with a proven track record at JPMorgan Chase, adept at transforming complex business requirements into actionable features. Skilled in user acceptance testing, project management, and fraud detection initiatives, I have demonstrated exceptional problem-solving abilities and a commitment to improving product alignment and user satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Delivery Analyst UAT

JPMorgan Chase & Co
Columbus, OH
03.2025 - Current
  • Transformed business requirements into functional product features by managing Jira projects and coordinating cross-functional collaboration.
  • Created and managed User Acceptance Test Plans, Test Summary & Test Scripts for Epics, Initiatives and Releases.
  • Collaborate effectively with business analysts, and project managers, to integrate risk management and control measures into project workflows.
  • Used PowerPoint to develop and present Go/No-Go decks to key stakeholders, simplifying complex test evidence insights for strategic decision-making on project implementation and roll-out.
  • Demonstrated strong organizational, analytical, and issue resolution skills by proactively identifying and resolving project blockers, ensuring on-time delivery.
  • I independently wrote and structured user stories and test scripts in Gherkin for automation.
  • Utilized Excel to formulate and define test cases for user stories in Gherkin, leveraging Visio, Balsamiq wireframes, and Business Requirements Documents.
  • Engaged various stakeholder groups to gather business requirements, procedures, and processes.
  • Defined and documented functional and non-functional requirements by collaborating with stakeholders and translating business needs into clear, actionable specifications.

Inventory Management Fraud Specialist III

JPMorgan Chase
02.2021 - Current
  • Demonstrates expertise managing IM (inventory management) research projects and effectively managing.
  • Independently make claim decisions within authority based on information given by the client and in accordance with LOB procedures.
  • Obtained documentation and record accurate and up to date with latest data to prevent errors in process or delivery.
  • Worked with manager and team members to remove roadblocks in developing and refining quality controls questions for processes reviews.
  • Used critical thinking to break down problem, evaluate solutions and make decisions.
  • Trained current specialist in new skills, resulting in stronger specialist development and productivity increment.
  • Subject matter expert in quick pay non-fraud, recovery, and act as a source of strength for the department thus achieving the departmental and team goals

IT Control/Quality Analyst (Intern)

Soxlocks Solutions LLC
06.2023 - 12.2023
  • Assisting with audit project planning, including risk assessment, scoping, and budgeting of time.
  • Conducting rigorous quality assurance checks on system data integration for all online reports across multiple clients.
  • Testing and evaluating IT systems and controls for conformity with industry standards of efficiency, accuracy, and security.
  • Creating a user acceptance testing document that defines various test cases that the client can use to conduct testing on-site.
  • Document test results by entering information into JIRA, recording identified deficiencies.
  • Communicating with management when issues are discovered and offering possible solutions to correct errors.

Education

MBA - Information Technology Management

SNHU
New Hampshire
05-2027

BSC - Banking and Finance

Anambra State University
Nigeria
08-2015

Diploma - Entrepreneurial Studies

Nnamdi Azikiwe University
Nigeria
09.2013

Skills

  • Agile principles and methodologies
  • Collaborative teamwork
  • Microsoft Office (Word, Excel, PowerPoint, Access, Admin Tool, Customer Assist)
  • Trello
  • Client relationship management
  • Project management
  • Creating wireframes
  • Saas qtest
  • Communication skills
  • Analytical skills
  • Process improvement
  • Risk assessment
  • Team collaboration
  • Flow chart
  • JIRA
  • Continuous improvement process
  • User acceptance testing
  • Inventory management
  • Problem solving

Certification

  • Certified Scrum Master (CSM) May 2022
  • Business Analytics certificate – Cornell University August 2023 – December 2023
  • Certified Information system Auditor In view
  • Data Analytics Core Concepts Certificate
  • Microsoft Power BI

Timeline

Product Delivery Analyst UAT

JPMorgan Chase & Co
03.2025 - Current

IT Control/Quality Analyst (Intern)

Soxlocks Solutions LLC
06.2023 - 12.2023

Inventory Management Fraud Specialist III

JPMorgan Chase
02.2021 - Current

MBA - Information Technology Management

SNHU

BSC - Banking and Finance

Anambra State University

Diploma - Entrepreneurial Studies

Nnamdi Azikiwe University

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CHIOMA EZENNAKA