Chioma Iyare
Owings Mills,MD
Summary
Result-oriented team player with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful Specialist with problem-solving abilities, data analysis, and customer service. Experience at T. Rowe Price showcases a blend of analytical ability and strong interpersonal skills with proficiency in complex client processing and Research. I've significantly contributed to project improvements and peer coaching, embodying adaptability and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Specialist, High Net Worth Client Processing
T.Rowe Price
11.2023 - Current
- Provides advanced support to clients and completes advanced analyses and reporting
- Reviews and processes complex transactions.
- Reviews requests for proper documentation and authorization and performs in-depth research of account history.
- Improve customer satisfaction rates through proactive problem-solving and efficient resolution of requests that are not in good order.
- Effectively communicate with Relationship managers.
- Follow all company policies and procedures to deliver quality work.
- Perform quality checks of transactions processed by other team members, identify and take action on errors, and provide peer coaching when needed
- Work with more senior associates and leadership on projects designed to improve business processes
- Collaborates with cross-functional teams to achieve project goals on time.
Senior Representative, Client Processing
T.Rowe Price
03.2023 - 11.2023
- Reviewed and processed moderately complex transactions, reviewed requests for proper documentation, and ensured it was in good order and met the requirements.
- Resolved issues through efficient research and follow-up with clients
- Supported new team members in their daily tasks, fostering a cohesive and productive work environment.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Provided support to training classes as an SME on company policies and procedures regarding diverse situations.
- Performed quality checks of transactions processed by other team members, identified and took action on errors by implementing prevention plans to minimize similar errors in the future.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Maintained departmental standards for quality and productivity.
- Learned and followed organizational policies and procedures to maintain safe and professional working environments.
- communicates verbally or in writing with clients.
- continues to develop knowledge of clients and client requirements
- worked to develop mastery over the firm's policies and practices and identified issues and areas of improvement where applicable.
- Proactively identified and recommended areas where improvements to straightforward transaction processing or client support can be made.
Financial Services Client Processing Rep.
Performance Dynamics LLC
01.2022 - 03.2023
- Independently reviewed transaction requests thoroughly to verify request were in "Good Order"
- Occasional placement of outbound calls to clients to clarify their intention and resolve requests not in "Good Order".
- New account opening and transaction processing
- Proactively manage risk to the firm and the client by effectively following departmental policies and procedures
Client Onboarding Assistant
Ei Consulting LLC
01.2018 - 11.2021
- Collect, review and validate potential new clients' data for identification and documentation
- followed up with clients to ensure smooth adoption of the firm's products and services
- Assisted manager in all aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Collateral Officer
Stanbic IBTC Bank
10.2014 - 04.2015
Financial Data Entry Representative
Office of the Accountant General of Nigeria
12.2013 - 10.2014
Workforce Real Time Analyst
TSYS Managed Services
01.2013 - 09.2013
Financial Reconciliations & Correspondence Rep.
TSYS Managed Services
08.2011 - 01.2013
Customer Service Representative
TSYS Managed Services
07.2008 - 08.2011
Education
Bachelor of Art With Honors - Economics
Coventry University
Coventry, England United Kingdom07.2011
Skills
- Strong Interpersonal skills
- Effective verbal and written communication
- Good customer service and Collaboration skills
- Analytical and decision-making skills
- Time Management
- Attention to detail
- Research
- Strong problem-solving skills
- Critical thinking
- Multi-tasking
- Teamwork
- Organizational and adaptability
Timeline
Specialist, High Net Worth Client Processing
T.Rowe Price
11.2023 - Current
Senior Representative, Client Processing
T.Rowe Price
03.2023 - 11.2023
Financial Services Client Processing Rep.
Performance Dynamics LLC
01.2022 - 03.2023
Client Onboarding Assistant
Ei Consulting LLC
01.2018 - 11.2021
Collateral Officer
Stanbic IBTC Bank
10.2014 - 04.2015
Financial Data Entry Representative
Office of the Accountant General of Nigeria
12.2013 - 10.2014
Workforce Real Time Analyst
TSYS Managed Services
01.2013 - 09.2013
Financial Reconciliations & Correspondence Rep.
TSYS Managed Services
08.2011 - 01.2013
Customer Service Representative
TSYS Managed Services
07.2008 - 08.2011
Bachelor of Art With Honors - Economics
Coventry University
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