Chioma Jones
Royse City,TX
Summary
Driven professional with extensive experience as a Delivery Driver for Uber/Lyft/Grubhub/HopSkip Drive Care and as a Personal Driver. Excelled in enhancing customer satisfaction and efficiency, evidenced by increased delivery rates and repeat business. Skilled in GPS navigation (hard skill) and maintaining positive client relationships (soft skill), without exceeding a 55-word limit.
Overview
9
9
years of professional experience
Work History
Deliver Driver
Uber/lift/grubhub/hopskip Drive Care
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Personal Driver
Self
07.2015 - Current
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
Education
Master Of Business Administration - Business Administration
Amberton University
Garland, TXSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Deliver Driver
Uber/lift/grubhub/hopskip Drive Care
04.2024 - Current
Personal Driver
Self
07.2015 - Current
Master Of Business Administration - Business Administration
Amberton University
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